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Level 3 IT Support Engineer
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OverviewBrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.We are looking for a Level 3 IT Support Engineer with relocation to Spain or Cyprus.ResponsibilitiesAssess issues and provide solutions for incidents and problems that cannot be handled by tier 1,2Managing incidents’ life cycle until they are fully resolved or providing a workaround solution, escalation to 4 level support where requiredPeriodically perform analysis to see if new problems need to be registeredCoordinate root cause analysisSupport hot-fix deployment processPerform log level analysisTake end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communicationQualification/replication of the reported issue in an appropriate customer environmentInformation gathering to ensure complete availability of details required for root cause analysisProvision of technical resolution or problem workaroundQualifications2+ years of experience in ITStrong HW/SW analytic, problem-solving and troubleshooting skillsDeep knowledge of HTML/CCS, HTTP(s)Understanding of client-server architectureExperience in bash/shell programming (nice to have)Experience in SQL/KQL/JQL querying and managing dataStrong Debugging skillsExperience working with logging, monitoring, and alerting tools (e.g. ELK stack, Grafana, PagerDuty)Ability to perform log level analysisStructured and process-orientedSelf-learning ability, self-motivated and team playerAmbition to learn new systems, procedures, techniques in a short period of timeExperience with bug and issue tracking system (Jira preferred)Ability to problem solve independently and multi-taskUnderstand of ITIL methodsUnderstand of Systems development life cyclePro-active, resourceful with high level of accuracy and attention to detailAbility to meet strict deadlines and manage stress effectivelyStrong communication and reporting skillsExperience in gambling/betting (nice to have)We Offer Excellent BenefitsWorking with the latest technologies (Nest, Kubernetes, mongo, graphQL, MySQL, etc)Learning and development opportunities and interesting challenging tasksRelocation package (tickets, staying in a hotel for 2 weeks)Company fitness corner in the office for employeesOpportunity to develop language skills and partial compensation for the cost of language classesBirthday celebration presentTime for proper rest and annual vacationBreakfasts and lunches in the office (partially paid by the company)Join BrainRocket and rock with us Bold moves start here. Make yours. Apply todayBy submitting your application, you agree to our Privacy Policy.Seniority level: Entry levelEmployment type: Full-timeJob function: Information TechnologyIndustries: Gambling Facilities and CasinosGet notified about new Information Technology Support Engineer jobs in Valencia, Valencian Community, Spain .Paterna, Valencian Community, Spain 2 weeks ago#J-18808-Ljbffr
