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hace 2 semanas
Mercier Consultancy is thrilled to offer a remote opportunity for a Dutch Speaking Client Support Specialist to work from anywhere in Bulgaria In this essential role, you will connect with our Dutch-speaking clients, providing exceptional support and assistance to ensure their needs are met efficiently. Your fluency in Dutch will be key to fostering strong client relationships and delivering a quality customer experience.As a virtual Client Support Specialist, you will engage with clients through various channels, resolve issues, and offer expert product guidance, all from the comfort of your home. We are looking for dedicated individuals who are passionate about client support and are eager to be part of a dynamic team culture focused on service excellence.ResponsibilitiesProvide top-notch support to clients in Dutch via phone, email, and chat from your remote locationResolve inquiries and assist with product-related issues promptly and professionallyAccurately document client interactions and feedback in our CRM systemCollaborate with internal teams to address complex client concernsEducate clients on the effective use of our products and servicesGather client feedback to continuously improve our service offeringsMaintain a positive and professional image of Mercier Consultancy in all interactionsRequirementsFluency in Dutch and English, both written and spokenExcellent communication and relationship-building skillsPrior experience in customer service or a similar role is preferredStrong problem-solving skills and attention to detailAbility to work independently and manage time effectively in a remote settingClient-focused attitude with a commitment to delivering outstanding serviceFamiliarity with customer support tools and software is a plusBenefitsCompetitive Monthly SalaryMonthly Performance BonusFully Paid Relocation Package ( Flight,
