Senior Salesforce Developer SPEH

Join our dynamic and supportive Spain Salesforce team We’re passionate about using technology to improve healthcare operations and customer experiences. If you love collaborating with diverse colleagues and making a real difference, we’d love to meet you The Spain Salesforce team is a multinational team which provides support and evolution for the Salesforce & Sales Service Cloud organization that supports Spain Healthcare domestic operation processes: customer service, claims management, medical pre-authorizations, complaints, incidences The Salesforce Senior Developer will combine administration and salesforce development skills and knowledge to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the solution. We need a candidate with strong technical and communication skills in English and Spanish to support and improve the system based on stakeholder needs. This person will serve as the "go to" for users, promote adoption, keep current on new releases and AppExchange solutions, provide training, and more. Additionally, the Salesforce Senior Developer will perform basic updates, such as add/delete users, and adding basic custom fields. RESPONSIBILITIES Proactively seek out and identify needed system changes. Proactively gather feedback from users. Manage system changes without interruption to the user. Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation. Gather requirements from end users. Modify the system to increase benefits and usability. Manage the change control process and “Change Management” Committee if appropriate. Manage all processes that impact / relate to Salesforce.com. Manage new releases of SFDC and efficiently roll out new features. Create and maintain fields, views, reports, dashboards, and other salesforce.com objects and functions. Create custom objects when necessary. Handle on-going customization/ alteration of Salesforce.com. Maintain, enhance and create flows, functions and configurations within the Salesforce.com environment. Create new reporting capabilities and respond to ad hoc reporting requests as needed. Provide support functions as needed. Provide sales and financial data to company executives. SUPPORT THE CENTER OF EXCELLENCE MAINTAINING SYSTEM, SECURITY AND INTEGRITY Maintain security including sharing rules and security levels. Design, Create and maintain user roles, profiles and hierarchies. Monitor application usage and data as needed. USER ASSISTANCE, TRAINING, ADOPTION AND SATISFACTION Create and administer training to existing or new users/groups. Provide one to one training to end users on an on-going basis. Expand use of Salesforce.com – attend planning meetings, assist with determining if /how salesforce.com can be used in new ways as opposed to purchasing a new internal system. Assist management to create processes in salesforce.com to help monitor activities, trends, cases, etc. Communicate regularly with user base regarding new features, enhancements and changes to the system. Monitor usage and mentor users/groups needing assistance. Continually seek ways to further enhance the end-user experience. Be the company SME on Salesforce.com. PROCESS CREATION, DOCUMENTATION AND MAINTENANCE Document company processes and workflows. Develop process documentation and field maps. Create new processes and associated reporting. DATA QUALITY, MIGRATION AND MAINTENANCE Assist with migration from older systems/processes into Salesforce.com. Import data as appropriate. Monitor and manage exception logs for back -end system integration with SFDC. Manage duplicate records. Monitor and improve data quality. REPORT AND DASHBOARD CREATION AND MAINTENANCE Create and maintain dashboards. Create and maintain reports including folder maintenance. Develop complex, macro driven reports to summarize system information for Senior Management. Build and manage report folders for reps to improve sales efficiency. ESSENTIAL REQUIREMENTS The Salesforce Senior Developer needs a solid understanding of the organization’s business. They must have solid salesforce.com skills and ideally, understand the general concepts of Customer Relationship Management (CRM). Most importantly they should be proactive, organized and logical. QUALIFICATIONS 3 to 5 years of Salesforce administration experience In-depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities using custom code (Apex, LWC) and/or integration with external systems Experience with Service cloud and Sales cloud. Strong reporting background using standard reporting tools including standard salesforce.com reporting functionality Previous re-engineering experience updating an existing Salesforce.com configuration to provide solutions for reporting, workflows and enhanced functions Salesforce.com administration and/or development certification Detail oriented and self-starter with strong written and interpersonal skills Ability to work independently, as well as part of a team Proven ability to utilize Salesforce.com as an analysis tool Minimum expectation of a Bachelor’s degree OR equivalent education/experience Team player with positive “Can-do” attitude Great communication skills with enthusiastic personality Computer literate and proficient in standard office applications Word, Excel and Outlook Strong problem-solving skills, data and software applications About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response. #J-18808-Ljbffr