Business Consultant

Join to apply for the Business Consultant role at Sabio .We work with some of the world’s largest organizations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. We are currently looking for a passionate and enthusiastic Business Consultant to join our team. The Business Consultant will join our customer service bot/AI agent development team for contact center environments , supporting the full lifecycle— requirements, design, development, unit & integration testing, deployment, and post‑production support . You will translate business goals into measurable AI/automation outcomes, own value cases and KPIs, drive adoption and change, and ensure regulatory and operational readiness across channels (voice/chat/messaging). Facilitate stakeholder workshops to define scope, prioritize use cases, and capture business and functional requirements for bot/AI service automation. Conduct advanced UX/CX assessments: Assess platforms (LLM/NLU/NLP), orchestration/dialog management, knowledge/RAG, analytics, and integrations (CRM, ITSM, CCaaS, telephony, channels) to surface gaps, risks, and constraints. sequence delivery into a pragmatic roadmap aligned to business outcomes. Build business cases & financial models: run scenario and sensitivity analyses. align test strategies (unit, integration, UAT) to business KPIs and success criteria. support deployments and hyper‑care to stabilize performance post go‑live. Define analytics and monitoring (dashboards, alerts), run A/B tests and tuning cycles (intent coverage, model precision/recall), and drive iterative improvements to CX and KPIs. Drive change management, compliance & adoption: Plan communications, training, and support processes; ensure data privacy, GDPR, and responsible AI practices; embed governance for model/version control and content quality. Skills, Knowledge and Expertise Advanced Consulting UX/CX Analysis Ability to analyse and participate in business‑oriented UX/CX consulting projects where customer bot automation services have been analysed, evaluating their KPIs, technologies used, architectures and technological solutions, in order to propose improvements in use cases and disruptive business models based on business models built for each case. Advanced Consulting Proposal Experience in writing and presenting consulting reports to clients that include, in addition to the analysis, a proposal for the digital transformation of their services, alternative architectures and technologies, economic factors such as potential savings and returns on investment, as well as any business recommendations that will help clients improve and evolve their customer service. Knowledge of conversational technologies such as DialogFlow, Genesys Dialog Engine, Nuance Mix or Microsoft Bot Framework, VXM. Experience in Bot Projects Participation in bot projects (voicebots, chatbots, virtual assistants, etc.) Experience in recognition models (SST, TTS, NLU) as well as in their training or continuous improvement: Microsoft STT, MS LUIS/CLU, Google, Amazon, Nuance Recognizer. Experience in improving UX in terms of design, development, analysis and continuous improvement of NLP associated with bots. Experience in designing, writing and improving AI prompting under different LLM models. Agentic, Google Conversational Agent with Playbooks, Gemini, OpenAI, Amazon Bedrock, Microsoft Azure AI, other AI architectures or LLMs, etc. Seniority Level Mid‑Senior level Employment Type Full‑time Business Consulting and Services #