Collections Manager

hace 2 semanas

Valencia, España TEMPS A tiempo completo

Temps Executive Division is recruiting a Debt Collection Manager for a Fintech company located in Barcelona. Debt Collection Manager reports directly to the managing director (MD), is dotted to Chief Service Officer (CSO) and is responsible for collection process and reaching expected recovery targets by taking ownership of RR2, RR3 and impairment, development and continuous process and technology improvement to reach profitability. Responsibilities In cooperation with Group fulfilling RR2, RR3 and impairment targets concerning approved budget, monitor and report on key performance indicators (KPIS), including portfolio list, RRs, payments performance, agents productivity. Be responsible for debt collection costs and late fee / penalties revenue that they are in line with the respective budget; Recruitment, training team and further management of debt collection; Continuous analysis and improvement of the debt collection process and tools by proposing and implementing new ways of debt collection to improve efficiency; Maintain in-depth working knowledge of the company’s brands, systems and processes; To monitor the quality of the legal process (bailiffs - if applicable, insolvent cases). Prepare regular write‑off schedules and specific client bad debt review for submission to senior country management. Cooperate actively with local departments to align debt collection processes with company objectives. Maintain a log of quality assurance control history. Be responsible for all expenses related to your subordinates including business travel, daily allowance, equipment, office space, education and other expenses; Be responsible to hire, develop, supervise and motivate direct reports to drive maximum performance and ensure staffing to execute processes; Minimum of 5 years’ experience in similar roles within Fintech companies, the financial sector, or banking. Advanced proficiency in Microsoft Office Suite, especially Excel, for data analysis and reporting. What We Offer The opportunity to join a leading company in the financial sector. Full-time position, Monday to Friday, from 9 : 00 AM to 5 : 00 PM. Option for flexible starting hours. Hybrid work model. #

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