Product & CX Specialist

Product & CX Specialist Everything you are looking for and more We are looking for a Product & CX Specialist to lead the evolution of our digital product and continuously improve the customer experience across all markets. This person will be responsible for defining and prioritising the roadmap coordinating cross‑functional execution and ensuring that every release delivers measurable impact. The role sits within the Growth area as part of the Marketing department and has a versatile highly hands‑on scope. Its focus is on accelerating adoption conversion and retention through continuous improvements in both product and communication. Product Strategy & Roadmap Define and prioritise the digital product roadmap aligned with business objectives and impact metrics. Own backlog management sprint planning QA coordination release management and post‑release follow‑up ensuring quality and stability. Conduct competitive benchmarking to identify opportunities for differentiation and growth. Customer Insights & Continuous Improvement Gather customer insights through NPS Trustpilot surveys in‑app feedback and support tickets. Identify friction points across the customer journey and design user‑centric solutions. Define KPIs build dashboards and report performance to senior stakeholders. Translate data and insights into improvement plans and experimentation initiatives. Communication & Go‑to‑Market Lead the launch strategy for new features and product improvements. Design and execute 360º campaigns linked to product features including paid media CRM content social media and PR. Define the messaging framework segmentation customer journeys and creative tactics. Customer Journey & Contact Strategy Define communication flows and contact strategies based on order status. Manage and test channels (app email SMS push notifications) to maximise conversion and customer satisfaction at each stage. Drive A/B testing and continuous optimisation of operational communications. International Collaboration Work closely with product and marketing teams across markets to scale solutions and share best practices. Contribute to the harmonisation of roadmaps and experience standards across countries. Requirements 4 years of experience in Product or similar roles within digital product environments. Proven experience working in Agile / Scrum setups and cross‑functional teams. Strong analytical skills with the ability to make decisions based on data and qualitative feedback. Solid user‑centric mindset with a strong focus on problem‑solving and user experience. High level of English with experience collaborating with international teams. Benefits Language platform Wellbeing programme Flexible working hours Online platform for lifelong learning Competitive salary Flexible remuneration services can be contracted Why join us Because we dont settle we go further and multiply impact (10X Attitude). Because we design every transformation around real customer value (Passionate About Customers). Because we make things happen fast and smart not perfect but done (Go Go Go). Because we believe the future belongs to those who rethink whats possible (Dare to Disrupt). Because we win together diverse collaborative driven by one shared vision (One Goal One Team). Inclusive Culture InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the companys workplaces as it is focused on promotion within and outside the company as well as gender equality diversity equity and inclusion of people regardless of their abilities and conditions. Key Skills Sales Experience Marketing Customer Service Communication skills Military Experience Retail Sales Product Demos Customer Support Product Management Product Development Unity Microscopy Employment Type Full Time Vacancy: 1 #J-18808-Ljbffr