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Technical Support Engineer It
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VILT is an IT company, where we value our people, promote teamwork and, of course, good humour. We are seeking a talented and customer-focused individual to join our team as a Mid-Level Customer Support Engineer. In this role, you will be responsible for providing technical support to our clients, troubleshooting issues, and ensuring timely resolution of customer inquiries and concerns. Monitor customer environments and react proactively Work in a highly skilled team where teamwork and documentation are very important Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience) Previous experience in a customer support or technical support role preferred Knowledge of Linux and Windows management Knowledge of applications and web servers Knowledge in Scripting (shell script/bash/other) Fluency in English (written and spoken - Spanish is a plus) Flexibility (work shifts) Experience with ticketing systems and customer relationship management (CRM) software Curious, self-learned, passionate about IT Knowledge of the full application development cycle Knowledge in some programming languages (java / PHP / other) Knowledge of monitoring tools (nagios / icinga / Microsoft scom / checkmk / other) If you're ready to take your customer support engineer career to the next level, we'd love to hear from you
