Director de operaciones

Institut Marquès is part of a leading European group in reproductive medicine. Our goal is to provide each patient with personalized treatment based on scientific excellence, technological innovation, and a caring, human-centered approach. To expand our team, we are looking for an Operations Director with solid experience in clinical leadership, management, and clinic operations for our Barcelona clinic. Key Responsibilities: 1. Clinic Leadership & Management · Lead all aspects of clinic operations, ensuring alignment with regional goals and standards. · Foster a culture of excellence, empathy, and accountability across all departments. · Serve as the primary point of contact for the clinic's leadership team, including: · Medical Director · Laboratory Director · Nurse Manager / Team Leader · Patient Experience Manager / Team Leader · Experienced in managing transitions (e.g., acquisitions, rebranding). · Skilled in managing cross-functional teams and aligning diverse stakeholders (local teams, central functions). · Drive a results-oriented culture, setting clear goals and holding teams accountable for achieving clinical, operational, and financial target. 2. Patient & Employee Experience · Champion a patient-first culture, ensuring every patient receives compassionate, timely, and high-quality care. · Promote a positive, inclusive, and high-performing work environment. · Address and resolve patient or staff concerns promptly and effectively. 3. Operational Excellence · Oversee daily clinic operations, including scheduling, resource planning, and service delivery. · Ensure compliance with clinical, laboratory, and regulatory standards. · Monitor and improve key performance indicators such as patient conversion, time to treatment, and satisfaction scores. · Comfortable using dashboards and KPIs to inform decisions. 4. Growth & Performance · Drive clinic growth through operational efficiency, local marketing support, and community engagement. · Collaborate with the Regional General Manager and central teams to implement strategic initiatives. · Support financial performance through effective cost management and revenue optimization. · Ability to translate company strategy into clinic-level action plans. · Understands key drivers of profitability and growth (e.g., margin management, treatment mix, etc.). Key Performance Indicators (KPIs): · Patient satisfaction and Net Promoter Score (NPS) · Employee engagement and retention · Clinical capacity and productivity · IC conversion – right mix and volumes · Conversion rates and time to treatment · Clinic revenue and growth targets and EBITDA · Operational efficiency and compliance metrics Qualifications & Experience: · Proven experience in healthcare operations or clinic management, ideally in fertility or specialty care. · Strong leadership and team-building skills. · Excellent communication and problem-solving abilities. · Ability to manage multiple priorities in a fast-paced, patient-focused environment. · Bachelor's degree required; healthcare or business-related field preferred. · Commercially savvy, with experience in revenue growth, business development, or managing P& L Incentives: · Performance-based incentives tied to patient experience, clinic outcomes, and growth.