Conversational AI and Channel Automation Specialist, Remote Spain
hace 1 semana
About Us Descubra exactamente qué habilidades, experiencia y cualificaciones necesitará para tener éxito en este puesto antes de enviar su solicitud a continuación. HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide. We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena. HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets. Job Summary This Job Requisition is part of the initiative of Customer service queries automation across channels (Artificial Inteligence applied to Customer Service - AI case automation). This initiative will focus on the implementation of AI-based solutions to improve customer experience and automate the main customer service queries, across all channels (Email, Phone, Chat and Helpdesk). Operating the new platform will require supervision, performance management, accuracy monitoring, AI model training, constant optimization, continuous improvements and implementation of subsequent use cases. Job Responsibilities Manage the AI implementation projects; design, develop and implement innovative conversational AI solutions and automations in email, phone and chat contacts, ensuring a seamless and enhanced user experience across various channels, regions, languages and brands. Main KPIs: Successful implementation of conversational AI solutions in operations, increasing the servicing of requests using automated solutions and processes. Containment: Number of successful automated/bot interactions vs. escalations (
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O Rosal, España HBX Group A tiempo completoAbout Us Descubra exactamente qué habilidades, experiencia y cualificaciones necesitará para tener éxito en este puesto antes de enviar su solicitud a continuación. HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners...
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Automation Tester
hace 1 semana
O Rosal, España HBX Group A tiempo completoAbout Us Descubra exactamente qué habilidades, experiencia y cualificaciones necesitará para tener éxito en este puesto antes de enviar su solicitud a continuación. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand...
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Automation Tester
hace 1 semana
O Rosal, España HBX Group A tiempo completoHBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide. No deje pasar...
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Travel Specialist
hace 1 semana
O Rosal, España Invenia Group A tiempo completoField Application Specialist ¿Es este el siguiente paso en su carrera? Invenia Group Spain (Remote) We have partnered with a fast-growing genomics company, looking for a 'Field Applications Specialist based in Spain and who will serve as the key technical link between the company's advanced genomic analysis platform and their clients. Demonstrating and...
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Principal Architect
hace 1 semana
O Rosal, España UST España & Latam A tiempo completoWe are still looking for the very Top Talent…and we would be delighted if you were to join our team!Los candidatos deben tomarse el tiempo de leer atentamente todos los elementos de este anuncio de empleo. Por favor, envíen su solicitud sin demora. More in details, UST is a multinational company based in North America, certified as a Top Employer and...
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Language Specialist
hace 1 semana
O Rosal, España Innodata Inc. A tiempo completoINOD) is a leading data engineering company. With more than 2,000 customers and operations in 13 cities around the world, we are an AI technology solutions provider-of-choice for 4 out of 5 of the world’s biggest technology companies, as well as leading companies across financial services, insurance, technology, law, and medicine. Desplácese hacia abajo...
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Language Specialist
hace 1 semana
O Rosal, España Innodata Inc. A tiempo completoINOD) is a leading data engineering company. With more than 2,000 customers and operations in 13 cities around the world, we are an AI technology solutions provider-of-choice for 4 out of 5 of the world’s biggest technology companies, as well as leading companies across financial services, insurance, technology, law, and medicine. Desplácese hacia abajo...
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Cloud Automation Expert
hace 1 semana
O Rosal, España HCLTech A tiempo completoThe Customer Efficiency and Intelligent Automation team in the Private Cloud Customer Center at SAP Enterprise Cloud Services (ECS) focuses on continuous enrichment of customer interactions through managing information channels and platforms, on-line environments, digital assets, governance and guidelines for customer engagement channels and communication...
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AI LOAN IQ Project Manager
hace 2 semanas
O Rosal, España Advoost A tiempo completoWe’re looking for you! If you're ready to take on a new challenge, this is your moment! Join Advoost as an AI Project Manager. ¿Tiene las habilidades necesarias para este puesto? Lea todos los detalles a continuación y presente su candidatura hoy mismo. Here’s the challenge: Lead AI-focused initiatives, ensuring every project runs smoothly. You’ll...
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Senior AI Engineer
hace 1 semana
O Rosal, España Intellias A tiempo completoSenior AI Engineer - GenAI and ML Siga leyendo para descubrir lo que necesitará para tener éxito en este puesto, incluyendo habilidades, cualificaciones y experiencia. Location: Remote from Spain (an indefinite Spanish employment contract) We have a dream: to change industries through the power of digital technology. With a team of top-notch engineers by...
