Customer support agent
hace 1 semana
About UsFEDCEL GROUP, S. L. is an international BPO services provider headquartered in Barcelona, Spain. From our offices located at Passeig Joan de Borbó 99-101, 7th Floor - 08039 Barcelona and C/ Bruc 149, 08037 Barcelona, we deliver top-tier customer support, technical support, and software development solutions to our global partners. Our mission is to combine professionalism, innovation, and cultural awareness to provide truly next-level service experiences for our clients and their customers. Role OverviewWe are currently seeking enthusiastic and motivated Customer Support Agents to join our growing team and support our operations for the Turkish market. As a Customer Support Agent, you will be the first point of contact for Turkish-speaking customers — handling inquiries via phone, email, and live chat — while ensuring every customer receives a high-quality and satisfying service experience. Key ResponsibilitiesDeliver excellent customer support to Turkish-speaking clients. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Identify, troubleshoot, and resolve issues or escalate when necessary. Record all interactions accurately in the company's CRM system. Collaborate with internal departments to optimize customer satisfaction. Represent FEDCEL GROUP, S. L. with integrity, empathy, and dedication in every interaction. RequirementsFluent Turkish (native level) and good command of English (working proficiency). Excellent communication and interpersonal skills. Strong problem-solving ability, patience, and professionalism. Basic computer literacy (MS Office, CRM systems, or similar tools). Prior experience in customer service, support, or call centers is an asset but not required. Contact: Office Address: Passeig Joan de Borbó 99-101, 7th Floor - 08039 Barcelona / C/ Bruc 149, 08037 Barcelona Company: FEDCEL GROUP, S. L.
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