Support Engineer
hace 2 semanas
Open Assessment Technologiesis growing, and we’re looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide the expertise needed to keep our platforms running smoothly for hundreds of thousands of learners.You will work at the intersection of customer-facing support and engineering, diving deep into application behavior, databases, logs, and code-level diagnostics. Your work will focus on advanced troubleshooting, root-cause analysis, incident resolution, and continuous improvement of tools and processes. By strengthening our support workflows and preventing issues before they occur, you will play a critical role in delivering secure, consistent, and high-quality exam experiences across multiple countries.About the RoleAs a Level 3 Support Engineer, you will lead complex investigations, resolve high-impact incidents, and help improve our processes and tooling. You will work closely with teams across the company to diagnose issues, identify root causes, and implement long-term solutions that strengthen our platform and enhance the experience of our users.Key ResponsibilitiesLead in-depth investigations of incidents escalated from Level 2 Support.Analyze and troubleshoot issues using database queries, application logs, and code-level analysis.Identify root causes, propose solutions, validate fixes, and collaborate with development teams on code corrections.Participate in post-incident reviews and contribute to Root Cause Analysis (RCA) reports.Maintain and improve our internal knowledge bases, investigation guides, and troubleshooting procedures.Support production environments through performance monitoring, anomaly detection, and preventive actions.Provide technical mentorship to Level 1 and Level 2 Support teams.Contribute to the continuous improvement of diagnostic and monitoring tools and automation.Skills and QualificationsStrong expertise in SQL and database performance investigation (PostgreSQL, MySQL).Ability to read and debug application code (PHP, JavaScript, Node.js, or similar).Familiarity with Git and ticketing systems such as Jira.Experience with cloud environments (AWS, GCP) and monitoring tools (Dynatrace, Grafana, etc.).Strong analytical and problem-solving skills.Excellent written and verbal communication skills.Preferred BackgroundBachelor’s degree in Computer Science, Engineering, or a related field.3+ years of experience in software support, reliability engineering, or development roles.Experience working with ITIL or similar support frameworks.If you are passionate about solving complex technical challenges and are excited to contribute to the mission and growth of Open Assessment Technologies, we would love to hear from you.
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Support Engineer
hace 2 semanas
Madrid, España HCLTech A tiempo completoOur goal is to strengthen the brand in Spain. L3 Support Engineer Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent In a typical day as a Senior Software dev/L3 support Engineer, you would: • Be responsible for troubleshooting all L3 cases open for complex products and platforms, including finding the cause of the issue,...
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Support Engineer
hace 1 semana
Madrid, España HCLTech A tiempo completoOur goal is to strengthen the brand in Spain. We are looking for an expert to work as L3 Support Engineer¿Todo listo para enviar su solicitud? Por favor, lea la descripción al menos una vez antes de hacer clic en "Solicitar".Bachelor's or Master's degree in Computer Science, Information Systems, or equivalentIn a typical day as a Senior Software dev/L3...
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Support Engineer
hace 2 días
Madrid, España HCLTech A tiempo completoOur goal is to strengthen the brand in Spain. We are looking for an expert to work as L3 Support Engineer¿Todo listo para enviar su solicitud? Por favor, lea la descripción al menos una vez antes de hacer clic en "Solicitar". Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent In a typical day as a Senior Software dev/L3...
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Desktop Support Engineer
hace 2 semanas
Madrid, España Sharp Brains - Global IT Support A tiempo completo**JOB DESCRIPTION** Desktop Technician will provide day to day local Position Responsibilities and Functions - Provide first/second level contact and problem resolution for customer issues. - Work with vendors to remediate complex AV issues as needed. - Provide timely communication on issue status and resolution. - Maintain ticket updates for all reported...
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Support Engineer
hace 1 semana
Madrid, España Gaming Innovation Group A tiempo completoWe seek a dedicated Support Engineer to join the LogicX team, focusing on supporting logic-based rule creation and addressing client requirements. The role involves working closely with clients and internal teams to ensure the delivery of high-quality support services and seamless resolution of technical issues. **Requirements**: - 2+ years of experience...
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Support Engineer
hace 2 semanas
Madrid, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment TechnologiesHaga clic en "Solicitar" a continuación para enviar su candidatura. Asegúrese de que su CV está actualizado y de que ha leído primero las especificaciones del puesto.is growing, and we're looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the...
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Support Engineer
hace 2 semanas
Madrid, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment TechnologiesHaga clic en "Solicitar" a continuación para enviar su candidatura. Asegúrese de que su CV está actualizado y de que ha leído primero las especificaciones del puesto.is growing, and we’re looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the...
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Support engineer
hace 3 semanas
Madrid, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment Technologiesis growing, and we’re looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide the...
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Support Engineer
hace 2 semanas
Madrid, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment Technologies is growing, and we’re looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide...
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Support Engineer
hace 2 semanas
Madrid, España HCLTech A tiempo completoOur goal is to strengthen the brand in Spain. We are looking for an expert to work as Recuerde revisar su CV antes de enviar la solicitud. Además, asegúrese de leer todos los requisitos relacionados con este puesto. L3 Support Engineer Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent In a typical day as a Senior...
