Support Engineer
hace 2 semanas
Open Assessment Technologiesis growing, and we’re looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide the expertise needed to keep our platforms running smoothly for hundreds of thousands of learners.You will work at the intersection of customer-facing support and engineering, diving deep into application behavior, databases, logs, and code-level diagnostics. Your work will focus on advanced troubleshooting, root-cause analysis, incident resolution, and continuous improvement of tools and processes. By strengthening our support workflows and preventing issues before they occur, you will play a critical role in delivering secure, consistent, and high-quality exam experiences across multiple countries.About the RoleAs a Level 3 Support Engineer, you will lead complex investigations, resolve high-impact incidents, and help improve our processes and tooling. You will work closely with teams across the company to diagnose issues, identify root causes, and implement long-term solutions that strengthen our platform and enhance the experience of our users.Key ResponsibilitiesLead in-depth investigations of incidents escalated from Level 2 Support.Analyze and troubleshoot issues using database queries, application logs, and code-level analysis.Identify root causes, propose solutions, validate fixes, and collaborate with development teams on code corrections.Participate in post-incident reviews and contribute to Root Cause Analysis (RCA) reports.Maintain and improve our internal knowledge bases, investigation guides, and troubleshooting procedures.Support production environments through performance monitoring, anomaly detection, and preventive actions.Provide technical mentorship to Level 1 and Level 2 Support teams.Contribute to the continuous improvement of diagnostic and monitoring tools and automation.Skills and QualificationsStrong expertise in SQL and database performance investigation (PostgreSQL, MySQL).Ability to read and debug application code (PHP, JavaScript, Node.js, or similar).Familiarity with Git and ticketing systems such as Jira.Experience with cloud environments (AWS, GCP) and monitoring tools (Dynatrace, Grafana, etc.).Strong analytical and problem-solving skills.Excellent written and verbal communication skills.Preferred BackgroundBachelor’s degree in Computer Science, Engineering, or a related field.3+ years of experience in software support, reliability engineering, or development roles.Experience working with ITIL or similar support frameworks.If you are passionate about solving complex technical challenges and are excited to contribute to the mission and growth of Open Assessment Technologies, we would love to hear from you.
-
Support Engineer
hace 2 semanas
Valencia, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment Technologies is growing, and we’re looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide the...
-
Support Engineer
hace 1 semana
Valencia, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment TechnologiesHaga clic en "Solicitar" a continuación para enviar su candidatura. Asegúrese de que su CV está actualizado y de que ha leído primero las especificaciones del puesto.is growing, and we’re looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the...
-
Support Engineer
hace 2 semanas
Valencia, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment Technologies is growing, and we’re looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide the...
-
Support Engineer
hace 2 semanas
Valencia, España Hustler Marketing A tiempo completo**Company Introduction**: At SecureCo, we’re at the forefront of enterprise voice technology solutions, delivering mission-critical communication infrastructure to businesses worldwide. As a leading provider of VoIP and voice technology services, our mission is to ensure seamless, secure, and reliable communication for our enterprise clients. What sets us...
-
Support Engineer
hace 2 semanas
Valencia, España Capitole A tiempo completoAt Capitole we continue to grow and we want to do it with you!!About the roleWe are looking for a Support Engineer who will play a key role in the operational maintenance of our technological solutions deployed on-site ( Linux edge servers) and in the Azure cloud.You will ensure monitoring, diagnostics, and rapid incident resolution to guarantee service...
-
Support Engineer
hace 2 semanas
Valencia, España Capitole A tiempo completoAt Capitole we continue to grow and we want to do it with you!! About the roleWe are looking for a Support Engineer who will play a key role in the operational maintenance of our technological solutions deployed on-site (Linux edge servers) and in the Azure cloud.You will ensure monitoring, diagnostics, and rapid incident resolution to guarantee service...
-
Support Engineer
hace 1 semana
Valencia, España Capitole A tiempo completoAt Capitole we continue to grow and we want to do it with you!! About the roleWe are looking for a Support Engineer who will play a key role in the operational maintenance of our technological solutions deployed on-site (Linux edge servers) and in the Azure cloud.You will ensure monitoring, diagnostics, and rapid incident resolution to guarantee service...
-
Support Engineer
hace 7 días
Valencia, España Capitole A tiempo completoAt Capitole we continue to grow and we want to do it with you!! About the roleWe are looking for a Support Engineer who will play a key role in the operational maintenance of our technological solutions deployed on-site (Linux edge servers) and in the Azure cloud.You will ensure monitoring, diagnostics, and rapid incident resolution to guarantee service...
-
Support Engineer
hace 3 días
Valencia, España Capitole A tiempo completoAt Capitole we continue to grow and we want to do it with you!!Descubra más sobre las tareas diarias, las responsabilidades generales y la experiencia requerida para esta oportunidad desplazándose hacia abajo ahora.About the roleWe are looking for a Support Engineer who will play a key role in the operational maintenance of our technological solutions...
-
Support Engineer
hace 2 semanas
Valencia, España Capitole A tiempo completoAt Capitole we continue to grow and we want to do it with you!! About the role We are looking for a Support Engineer who will play a key role in the operational maintenance of our technological solutions deployed on-site ( Linux edge servers) and in the Azure cloud. You will ensure monitoring, diagnostics, and rapid incident resolution to guarantee service...
