CX Researcher

We are a leading telecommunications company and a trusted companion in a connected world, at home, at work, everywhere. We believe technology should serve people and the planet. We balance innovation with responsibility, combining business success with social and ecological impact. We are looking for a CX Researcher (m / f / d) to join our Design & Customer Experience team and help to ground innovation in deep customer understanding. Responsible impact through near-term and visionary projects that shape how people and businesses experience technology worldwide. Continuous learning and growth through horizontal and vertical development opportunities. Flexible hybrid setup based in Barcelona, with collaboration shaped by project and individual needs (up to 50 % onsite, up to 20 % travel). You enable customer-centric evidence in international fast-moving digital environments, balancing depth and speed to keep decisions grounded and impactful. Detect opportunity windows – recognize when what would help whom considering business interests and CX impact Plan and coordinate research – through development phases, expertly choosing the best method for every situation. Leverage team outcomes – mentor less senior researchers, reviewing and inspiring them. Facilitate alignment – connect product, design and commercial leads through effective facilitation. Create Engagement – proof how valuable research is and advocate for it. As Senior CX Researcher at Telekom, you combine a broad methodological range of research expertise with strategic product knowledge and strong stakeholder management. Mixed-method research – you know qualitative and quantitative, scientific and pragmatic approaches to evaluate and improve digital product effectively. Research leadership – support others in delivering high-quality research and foster continuous learning. Master’s or PhD in Behavioral Science, Psychology, Market Research or a related field. ~6+ years of experience in qualitative and quantitative customer or user research within digital products or services. ~ Fluent in English; German or other European languages are a plus.