Housing Coordinator

The Housing Senior Coordinator – Student Experience ensures that all aspects of the student housing experience meet the highest standards of service quality and satisfaction. The role plays a critical part in maintaining student well-being, ensuring compliance with quality standards, and driving continuous improvement in housing satisfaction. Ensure an exceptional student housing experience and service quality throughout all stages of the accommodation journey, from application to departure. Lead the planning and execution of arrival operations, ensuring smooth transitions and a welcoming first experience for students. Oversee and continuously improve student communication across all housing touchpoints, ensuring clarity, responsiveness, empathy, and consistency. Ensure consistent application of housing quality standards across all accommodation options, maintaining compliance and alignment with institutional policies. Lead the Homestay Program operations, including host recruitment, onboarding, performance monitoring, and quality assurance. Collaborate with other Housing Senior Coordinators to enhance key housing metrics, share best practices, and ensure alignment. Produce, analyze, and report housing performance data to deliver accurate, actionable insights for local and Global Operations. Drive cost efficiency through strategic resource allocation, process optimization, and data-informed decision-making. Set clear goals and expectations, monitor performance, and provide coaching and feedback to support individual and team growth. Coordinate team to provide best student housing service, attention and communication. Serve as part of the Student Affairs On-Call team, providing emergency response and support outside office hours (Monday–Thursday, 2–5 times per month). Collaborate with Student Services to plan, guide, and support students during cultural, social, and weekend excursion activities throughout the year. Bachelor’s degree in Hospitality, Education, Communications, or a related field. Minimum of 3 years’ experience in student services, housing operations, or program delivery. Demonstrated experience managing teams delivering service quality or customer-facing operations. Fluency in English and Spanish required; Catalan preferred. Strong customer service orientation and empathy toward students, with a proven track record of delivering high-quality support in student housing environments. Demonstrated leadership skills, including experience successfully leading projects from inception to completion. CEA CAPA is a premier provider of transformative international education experiences, committed to empowering students to become thoughtful and thriving leaders through living and learning abroad. With a presence in 62 cities across 22 countries in Europe, Latin America, Asia, and Australia, we offer comprehensive study abroad and career readiness programs that integrate academic excellence and cultural immersion. Our global footprint includes 11 international study centers, and we proudly support over 10,000 students annually in partnership with more than 375 U.S. universities and over 50 international institutions. CEA CAPA is in a dynamic phase of growth and is powered by a global team of nearly 700 professionals who are deeply mission‑driven and committed to creating inclusive, supportive and enriching environments that help students grow academically, personally and professionally. Any proposed permanent modifications to this role profile will be made in consultation with role incumbents, and relevant stakeholders in accordance with applicable policies and legislative requirements. #