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We are a company of innovators, thinkers and doers who care passionately about changing the world. How? By rethinking the massive and growing industry that keeps our world running — field service. Our mission is to help OUR clients deliver the best field service possible to THEIR clients. And that mission starts with our employees.The Professional Services Solution Architect will be responsible for the successful implementation of the ServiceMax product suite. This role may work as part of a project team for larger, complex engagements; or in a primary role on smaller engagements (providing project management support). The successful candidate must be able to build strong relationships with clients and must be effective at communicating verbally and in writing. Additionally, he/she must have a passion for helping clients find creative ways to more effectively run their services businesses.The Professional Services Solution Architect will act as Lead consultant on functional project teams utilizing the ServiceMax, MaxApproach Methodology to implement the ServiceMax solution. Accountable for the following:Job Responsibilities:Leading discovery and design workshopsCompleting business requirements analysis and confirmationTransform business requirements into a set of end‑to‑end solutions within the applicationIdentifying and documenting specifications and criteria for customizationsConfirming functional design with clientSupporting configuration effort by project consultantsOverseeing quality reviews and testing of the configured solutionDocumenting finalized solution design and build specificationsLeading deployment and hand‑offCoordinating resolution of client‑reported feedback and issuesCommunicating with project team, as required, to ensure timely updates to project health, risks, issues and solutionsProviding peer reviews of Solution Design and Configuration Documents ensuring fit between ServiceMax best practices and business requirementsProviding Field Service “Best Practice” guidance to clientsMentoring PS and Partner Consultants in defining field service business processes, communication, and scalable implementation strategiesLeading or collaborating on internal projects promoting operational efficiencies and organizational effectivenessSupporting Sales by identifying upsell opportunities with existing clientsCoordinating and overseeing functional implementation activities for internal and partner consultants, developers and client’s point of contact (POC) on enterprise projectsLiaising with the Technical Architect to design scalable, flexible solutions supporting business requirementsLiaising with and supporting other functional groups within ServiceMax – including (but not limited to) training, development, support, product and engineeringIdentifying business use cases within different verticals or client implementations that may augment ServiceMax’s product roadmap and delivery best practicesReviewing and providing input to PS training materials and presentationsDeveloping case studies, presentations, and internal processes and guidelinesRequired Skills:Minimum 2+ years experience with Salesforce in an administrative or configuration management capacitySalesforce certification preferred (Minimum 1: ADM‑201, Service Cloud, Platform App Builder)Salesforce technical experience with Apex, Lightning Platform, Visual Force, or Java preferredProfessional English language, a second language (German, French, Italian) would be a plus7+ years consulting experience implementing with one or more Customer Relationship Management Solutions, (such as SalesForce.com, SAP, Oracle, Siebel)5+ years experience working in a technology focused companyDemonstrated leadership skills working with clients and peersComfortable leading meetings/sessions with Senior Management to discuss business processExcellent oral and written communication skillsAbility to work in a globally distributed team environment, liaising with on‑site teams and clientsResults driven attitude in a fast‑paced environmentCommitment to quality, customer success, and customer satisfactionWillingness to travel up to 50% of time, including international travelDesired Skills:Experience with field service operations or management, including experience with customer service management and call center support1+ years experience implementing or working with the ServiceMax applicationEducation: Bachelor’s Degree in Business, Technology or related subjectSeniority LevelMid‑Senior levelEmployment TypeFull‑timeJob Function &IndustriesConsulting, Software DevelopmentLocationBrussels, Brussels Region, Belgium#J-18808-Ljbffr
