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NA EUC Service Deliver Leader

hace 1 mes

Avilés, España DuPont A tiempo completo

Local: Avilés, Asturias, Spain

Category: Tecnologia da informação e transformação digital

Job Id: 241316W

Job Type: Experiente Híbrido

Na DuPont, nós trabalhamos com as coisas que importam, seja ao fornecer água potável a mais de um bilhão de pessoas em todo o planeta, produzir materiais essenciais aos dispositivos tecnológicos que usamos diariamente, desde smartphones até veículos elétricos, ou proteger os trabalhadores do mundo todo. Se você quiser fazer parte de uma empresa multissetorial de primeira linha que está entregando soluções sustentáveis que geram propósito e valor reais, uma empresa com espírito colaborativo porque acredita que trabalhamos melhor quando trabalhamos juntos em equipe e valoriza a diversidade de pensamento, então a DuPont é a empresa certa para você

The Regional End User Computing Competency Leader is accountable for ensuring delivery of the overall End User Compute processes and solutions to the DuPont sites in the NA region. The individual will manage processes to ensure resolution of end user problems is being driven and providing the appropriate level of issue escalation as needed. Ensure adherence to IT standards and incident and problem management processes are being followed in EUC delivery. Engage stakeholders to align service level and business expectations regarding end user device, print, and mobile services. Drive continuous improvement in all aspects of EUC service delivery, recommending changes in processes/procedures and controls for problem prevention.

Your key responsibilities:
  1. Responsible for regional EUC IT Service delivery management including end user device, print, and mobile device procurement, servicing, management of the life cycle and asset tracking processes.
  2. Establish, maintain and monitor service metrics and improvement processes in the region.
  3. Understanding of business needs regarding end user compute services.
  4. Constant collaboration with the EUC Solutions and Engineering teams to resolve issues with the standard image(s), application packaging and installation processes.
  5. Execute project management processes -- planning and managing regional EUC projects, establishing personal and team timetables, delivery against deadlines and budgets.
  6. Ensure EUC IT standards and guidelines are followed in the region, including IT security policy, Intellectual Property protection and procurement standards.
  7. Be a focal point of expertise and advise for the regional site IT organization.
  8. Manage the costs of the EUC services in the region (Actual vs Outlooks).
Accountabilities:
  1. Efficient day-to-day EUC operations for the region.
  2. Efficiency, effectiveness and global alignment of EUC operational processes.
Qualifications:
  1. Bachelor's degree in computer science, engineering or related field.
  2. 5+ years’ experience working in Information Technology focused on end user compute management or related competency.
  3. Effective interpersonal, relationship management and facilitation skills.
  4. Strong customer orientation.
  5. Project management experience a plus.
  6. Proven skills and ability to work with people at all levels in the organization.
  7. Good communication skills with the ability to describe technical issues in simple terms.
  8. Vendor management experience.
  9. Knowledge of IT operations.
  10. Work with global teams.
  11. Manage externally-contracted vendor resources.
  12. Strong verbal and written communication skills.

DuPont é uma empregadora que promove a igualdade de oportunidades. Candidatos qualificados serão considerados sem que haja distinção de raça, cor, religião, credo, sexo, orientação sexual, identidade de gênero, estado civil, nacionalidade, idade, situação militar, deficiência ou qualquer outra classe protegida.

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