Technical Support Specialist
hace 2 semanas
¿Te apasiona ayudar a clientes y resolver retos técnicos? Buscamos un perfil de soporte con experiencia en Salesforce (ideal si cuentas con la certificación Salesforce Administrator ADM 201 ) para acompañar a nuestros clientes en el uso de nuestra plataforma EdTech y apoyar a otros equipos de la empresa. Tareas Dar soporte técnico de primer nivel a clientes B2B vía email, chat o videollamada. Ayudar con incidencias técnicas reportadas por nuestros estudiantes: datos faltantes, errores en la visualización del frontend, problemas con el correo electrónico y errores comunes de conexión o navegador. Diagnosticar y resolver incidencias relacionadas con la plataforma. Gestion y control del CRM (Salesforce, Hubspot). Documentar tickets e interacciones en Salesforce y Jira. Escalar casos complejos al equipo técnico cuando sea necesario. Contribuir a la creación de guías, tutoriales y documentación de soporte. Asegurar una comunicación clara y profesional con cada cliente. Dar soporte al equipo comercial, y otros departamentos como Finanzas, Marketing, Tecnología y, más frecuentemente, Experiencia del Cliente. Apoyo en la estrategia comercial: generacion de informes recurrentes, ad hoc, y uso de la herramienta de backoffice de la empresa. Requisitos Experiencia previa en atención al cliente o soporte técnico (B2B es un plus). Conocimientos sólidos de Salesforce . Buenas habilidades de comunicación, tanto oral como escrita. Capacidad para resolver problemas de manera estructurada y proactiva. Nivel alto de inglés y español. Deseable: Certificación Salesforce Administrator (ADM 201) . Experiencia en el sector EdTech o SaaS. Conocimientos sólidos de Hubspot . Familiaridad con integraciones o herramientas de e-learning (LMS, APIs, etc.). Conocimiento básico de HTML, CSS o entornos técnicos similares. Conocimiento básico de SQL. Beneficios Media jornada (turno de mañana) o jornada completa 22 días de vacaciones al año: 19 días a tu elección más tu cumpleaños, el 24 de diciembre y el 31 de diciembre. Plan de retribución flexible: vales de comida, transporte, guardería y seguro médico. Acceso a todos nuestros programas como parte de la familia Power. 1.000 € anuales de presupuesto para formación: libros, cursos técnicos, eventos tecnológicos, etc. Rango salarial: según experiencia.
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Junior Technical Support Specialist
hace 3 semanas
Madrid, España Hays A tiempo completoPosition:Junior Technical Support Specialist Location: Madrid and/or Málaga, Spain (Hybrid – 3 days onsite) Duration:PermanentJob Summary: Responsible for supporting technical application operations and ensuring effective communication between internal teams and external stakeholders. The role involves performing standard TAM activities, monitoring system...
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Junior Technical Support Specialist
hace 3 semanas
Madrid, España Hays A tiempo completoPosition: Junior Technical Support Specialist Location: Madrid and/or Málaga, Spain (Hybrid – 3 days onsite) Duration: Permanent Job Summary: Responsible for supporting technical application operations and ensuring effective communication between internal teams and external stakeholders. The role involves performing standard TAM activities, monitoring...
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Technical Sales Support Specialist
hace 1 semana
madrid, España ABB A tiempo completoTechnical Sales Support Specialist – ABB At ABB, we help industries run more efficiently and sustainably. As a global market leader, we provide the resources you need to drive progress. This position reports to Sales Supp. Specialist-Customer Support. The role contributes to Motion Drives Products in Spain. Your Role And Responsibilities In this position...
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Help Desk Support Specialist
hace 2 semanas
Madrid, España Triton Technical A tiempo completoCompany Information Triton Technical is an IT and Audio/Video integration Company that designs and deploys complex integrated systems for the private yacht industry. We have a high energy, fast-paced, fun, and collaborative environment and we are looking to add an experienced, qualified individual to our support team.The Senior Client Support Technician is a...
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Junior Technical Support Specialist
hace 2 días
Madrid, Madrid, España Hays A tiempo completoPosition:Junior Technical Support SpecialistLocation: Madrid and/or Málaga, Spain (Hybrid – 3 days onsite)Duration:PermanentJob Summary:Responsible for supporting technical application operations and ensuring effective communication between internal teams and external stakeholders. The role involves performing standard TAM activities, monitoring system...
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Technical Support Specialist
hace 1 semana
Madrid, España Destinus A tiempo completoAbout the role Imagine stepping into the frontline of Destinus everyday operations where you become the go to person who keeps our teams connected, equipped, and running smoothly. As a Technical Support Specialist you will support users in the operation of corporate information systems while maintaining the full IT setup of the local office. From computers...
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Technical Support SAP
hace 1 semana
Madrid, España Sgtech A tiempo completoAt SG Tech , we are currently looking for an SAP Support Specialist to join a strategic project for a leading financial entity based in the UK . Due to the urgency of the requirement, we are actively reviewing profiles and moving quickly with suitable candidates.This role offers the opportunity to work within an Agile product team , closely collaborating...
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Technical Support SAP
hace 1 semana
madrid, España Sgtech A tiempo completoAt SG Tech , we are currently looking for an SAP Support Specialist to join a strategic project for a leading financial entity based in the UK . Due to the urgency of the requirement, we are actively reviewing profiles and moving quickly with suitable candidates. This role offers the opportunity to work within an Agile product team , closely collaborating...
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Madrid, España HiredChina.com国际人才招聘网 A tiempo completoPosition:Technical Support Specialist – Agricultural Machinery Navigation Location: Spain (home-based with regular travel required) Salary Range: 2500-3500 (Eur) Per month Job Summary: Provide technical support for agricultural machinery navigation products. Support local customers, distributors, and partners by handling installations, commissioning,...
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Technical Support SAP
hace 5 días
Madrid, España Sg Tech A tiempo completoAt SG Tech , we are currently looking for an SAP Support Specialist to join a strategic project for a leading financial entity based in the UK . This role offers the opportunity to work within an Agile product team , closely collaborating with business stakeholders, including the CEO Procurement function , to ensure the smooth operation and continuous...
