Experience of Care Specialist II

hace 2 días

Santa Cruz de Tenerife, España Sutter Health A tiempo completo

We are so glad you are interested in joining Sutter Health Organization: SPMF-Sutter Pacific Medical Foundation - SouthPosition Overview: Supports the patient and family experience through the investigation of patient/family complaints, concerns, and other feedback received by the organizations. Complaints and grievances include, but are not limited to, the care provided by physicians and other health care professionals, potential liability, quality of care, Sutter Health policy and procedure, and extensive conflict resolution with challenging patients and families. Problems encountered are often of a high level of complexity and require a great deal of innovation. Must collaborate closely with managers, physicians and staff throughout the organization. Collaboration across legal and risk management services is required on a frequent basis for complex medical legal issues. Assists staff members who request intervention in diffusing difficult or volatile patient situations.Job Description : EDUCATION: Equivalent experience will be accepted in lieu of the required degree or diploma. Bachelor's in degree in Business Administration, Nursing, Social Work, or other health care related field TYPICAL EXPERIENCE: 2 years recent relevant experience SKILLS AND KNOWLEDGE: Oral and written communication skills. must demonstrate writing skills including the ability to synthesize the facts of an investigation and respond with compassion to patients on behalf of the organization. Analytical skills, including medical record review/analysis, investigate of quality of care complaints and synthesize facts to follow up on related patient complaints and related safety issues. Case management skills: ability to manage a high caseload while providing document and timely responses to meet regulatory timelines. Must possess interpersonal, conflict resolution and problem-solving skills while working in a fast-paced environment. Computer skills including word processing, email, calendar and data base, and departmental specific software. Sensitivity to issues of diversity and demonstrates cultural competence. Ability to work collaboratively with managers, faculty and staff throughout the institution. Ability to work independently and be resourceful when navigating complex situations. Job Shift: DaysSchedule: Full TimeShift Hours: 8Days of the Week: Monday - FridayWeekend Requirements: NoneBenefits: YesUnions: NoPosition Status: Non-ExemptWeekly Hours: 40Employee Status: RegularSutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans. Pay Range is $39.39 to $59.09 / hourThe salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into

  • Experience of Care Specialist II

    hace 1 semana

    Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Sutter Health A tiempo completo 39 $ - 59 $

    We are so glad you are interested in joining Sutter HealthOrganization:SPMF-Sutter Pacific Medical Foundation - SouthPosition Overview:Supports the patient and family experience through the investigation of patient/family complaints, concerns, and other feedback received by the organizations. Complaints and grievances include, but are not limited to, the...

  • Staff Nurse II, Perinatal

    hace 7 días

    Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Sutter Health A tiempo completo 85 $ - 114 $

    We are so glad you are interested in joining Sutter Health Organization:PAMF-Sutter Maternity and Surg CtrPosition Overview:Accountable for the assessment, coordination, delivery and evaluation of nursing care, including direct patient care, patient/family education and transitions of care in an acute patient setting. Delivers holistic and individualized...

  • Certified Phlebotomy Technician Lab Assistant II

    hace 2 días

    Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Sutter Health A tiempo completo 34 $ - 42 $

    We are so glad you are interested in joining Sutter HealthOrganization:PAMF-Palo Alto Medical Foundation SCDPosition Overview:Collects blood specimens, as well as receives, handles and processes specimens for Laboratory testing. Interacts with patients of diverse ages, backgrounds, values, beliefs and behavior. Receives, sorts and accessions specimens,...

  • Certified Phlebotomy Technician Lab Assistant II

    hace 2 días

    Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Sutter Health A tiempo completo 34 $ - 42 $

    We are so glad you are interested in joining Sutter HealthOrganization:PAMF-Palo Alto Medical Foundation SCDPosition Overview:Collects blood specimens, as well as receives, handles and processes specimens for Laboratory testing. Interacts with patients of diverse ages, backgrounds, values, beliefs and behavior. Receives, sorts and accessions specimens,...

  • Sterile Processing Technician II

    hace 1 semana

    Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Sutter Health A tiempo completo

    We are so glad you are interested in joining Sutter HealthOrganization:PAMF-Sutter Maternity and Surg CtrPosition Overview:Competently performs standardized instrument processing and decontamination to prevent the spread of infection, illness or disease. Works independently, exercising sound judgment to support the functionality of the department by...

  • Marketing Specialist

    hace 1 semana

    Tratamiento De Aguas (Goloso, El), Madrid provincia, España Fresenius Medical Care A tiempo completo

    Marketing SpecialistMadrid, EspañaAt Fresenius Medical Care, Marketing Specialists are the driving force behind creating value for patients and partners.In this role, you'll collaborate across departments to shape and execute impactful marketing strategies that enhance NephroCare services. You'll work closely with healthcare professionals, patient...

  • Physical Therapist II, Santa Cruz, Soquel

    hace 1 semana

    Santa Cruz de Tenerife, España Sutter Health A tiempo completo

    We are so glad you are interested in joining Sutter Health Organization: PAMF-Palo Alto Medical Foundation SCDPosition Overview: Independently responsible for assessing, planning, organizing, and participating in rehabilitative programs that improve patient mobility, relieve pain, increase strength, and improve or correct disabling conditions resulting from...

  • Sterile Processing Technician II

    hace 1 semana

    Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Sutter Health A tiempo completo 35 $ - 45 $

    We are so glad you are interested in joining Sutter HealthOrganization:PAMF-Sutter Maternity and Surg CtrPosition Overview:Competently performs standardized instrument processing and decontamination to prevent the spread of infection, illness or disease. Works independently, exercising sound judgment to support the functionality of the department by...

  • Certified Phlebotomy Technician Lab Assistant II

    hace 2 días

    Santa Cruz de Tenerife, España Sutter Health A tiempo completo

    We are so glad you are interested in joining Sutter Health Organization: PAMF-Palo Alto Medical Foundation SCDPosition Overview: Collects blood specimens, as well as receives, handles and processes specimens for Laboratory testing. Interacts with patients of diverse ages, backgrounds, values, beliefs and behavior. Receives, sorts and accessions specimens,...

  • Certified Phlebotomy Technician Lab Assistant II

    hace 2 días

    Santa Cruz de Tenerife, España Sutter Health A tiempo completo

    We are so glad you are interested in joining Sutter Health Organization: PAMF-Palo Alto Medical Foundation SCDPosition Overview: Collects blood specimens, as well as receives, handles and processes specimens for Laboratory testing. Interacts with patients of diverse ages, backgrounds, values, beliefs and behavior. Receives, sorts and accessions specimens,...