HR Operations Administrator

Overview : As the HR Operations Administrator , you will be a key contributor the HR operations BPO services for our newly created SAP MPS (Managed Payroll Services) and BPO (Business Process Outsourcing) service organization. This role includes delivery assurance with high quality operational support across, but not limited to, time management, benefits management, pensions, insurances and garnishments. You will also orchestrate the delivery of HR services to our customers, ensuring the effective execution of tasks within the team. This role also involves close collaboration with internal and external stakeholders to ensure continuous operational excellence. You will support in maintaining local HR business process standards. You will support continuous improvement while collaborating with clients and country teams to assess and manage localization activities, process deviations, recommending optimal solutions that align with both organizational and client needs. Responsibilities : Process HR service cases and provide appropriate resolutions. Collaborate with HR Operations Specialists and Senior Specialists when needed. Calculate, maintain and update complex data records in HR systems in relation to, but not limited to, Benefits, Pension and Insurance, Time Tracking and Garnishment. Process client invoice reconciliations from multiple third parties and local governance. Support the change order management process for internal applications and where applicable liaise with third parties for third party change order management. Participate in testing and validation as required for small system updates and simple configuration changes (e.g. new wage types). Manage the maintenance of Standard Operating Procedures (SOPs), Detailed Work Instructions (DWIs), guidelines, and other process documentation, ensuring consistency across regions while incorporating local deviations. Maintain close communication with key stakeholders (including country teams and clients) to ensure consistent application of global and local standards, procedures and process changes. Participate in data controls using the SAP Payroll Control Centre tool and SAP integration data monitoring tool and process SD Worx scope data corrections when necessary. Adhere to service level agreements and deadlines for payroll processing. Communicate with external parties, such as tax authorities and benefit providers, when necessary. Provide support, guidance, and training to HR Operations Associates, ensuring best practices and compliance with local regulations. Process Year End activities Qualifications and Experience : 1-3 years of experience in Payroll outsourcing within an enterprise business outsourcing environment. Basic knowledge and hands-on experience with HR processes such as, but not limited to, Time Tracking, Benefits, Garnishments, Pensions and Insurances. Experience with calculations, data processing and administrative tasks. Knowledge with Service Level Agreements (SLAs) Good communication skills with the ability to work effectively with clients. Ability to manage multiple priorities in a fast-paced environment and meet client needs efficiently. Demonstrate the ability to work under pressure, prioritize tasks for the team effectively, and ensure high levels of client satisfaction. Good problem-solving and resolution skills. High attention to details and strong organizational skills. Willingness to learn and develop payroll expertise. Good communication skills (both verbal and written), fluent in English and Swedish. Preferred Skills: Experience in a Payroll and BPO outsourcing environment is preferred. Experience with SAP SuccessFactors, SAP Payroll, Call Centre technology, HR analytics and automation tools is a plus. Experience with SuccessFactors Employee Central Global Benefits, Worksmile, Benify or any other benefits solution is a plus. Certification such as PHR, or CIPD is a plus. Ability to work in a fast-paced, dynamic environment with a focus on continuous improvement. We offer: A unique opportunity to shape and define HR operations within a new, innovative team, driving operational excellence. International experience: Collaborate with teams and clients across multiple regions, gaining exposure to diverse cultures and business environments. Innovative environment: Be part of a team that values continuous innovation and process improvement. Career development: Access to training, career advancement programs, and mentorship opportunities to support your professional growth. Competitive salary and benefits: A comprehensive compensation package, including Location-specific benefits: Flexible hybrid work options and additional perks tailored to each office location (e.g., wellness programs, commuting benefits, etc.). If you’re ready to transform payroll challenges into growth opportunities and contribute to the future of payroll services for Poland and international businesses, we’d love to meet you From many places, we work as one, moving from better to best together. SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.