Learning Consultant
hace 4 semanas
Siamo alla ricerca di un Learning Consultant/Consulente Didattico da inserire nel team con sede a Madrid. Questa posizione è una delle più strategiche di goFLUENT: a diretto contatto con i nostri studenti, li aiuta a vivere la migliore esperienza possibile durante tutte le fasi del loro apprendimento con noi e a raccogliere preziosi feedback per i nostri docenti e per i nostri team di sviluppo prodotti e servizi.
Il servizio clienti di goFLUENT è strategico perchè siamo sempre pronti ad aiutare i nostri studenti fornendo il massimo supporto affinchè abbiano la migliore esperienza durante la loro formazione
I tuoi obiettivi saranno:
- Diventare un esperto sempre aggiornato sui nostri prodotti e servizi. Spiegare ai nostri nuovi studenti che iniziano un corso di formazione goFLUENT come trarre il massimo da questa esperienza
- Offrire allo studentela migliore esperienza possibile, comprendendone le aspettative ed essendo efficienti nel fornire soluzioni
- Rispondere alle richieste dei nostri studenti che arrivano attraverso differenti canali di comunicazione (telefono, e-mail, chat...)
- Garantire una comunicazione fluida ed efficiente con i team interni.
- Essere proattivi per ottimizzare le nostre procedure interne, migliorare la qualità delle nostre risposte e aumentare il feedback e la soddisfazione degli studenti.
Questo lavoro ti piacerà se:
- Hai una ottima capacità di comunicazione, sia orale che scritta in Italiano
- Hai avuto una precedente esperienza nel Customer Care, rappresenta un plus
- Sei molto empatico/a e capace di comprendere le richieste e bisogni per fornire assistenza in maniera efficace e utile ai nostri studenti
- Sei una persona ben organizzata, reattiva, sincera e responsabile
Stiamo cercando una persona con:
- Eccellenti capacità comunicative in Italiano
- Da 1 a 3 anni di esperienza nel servizio clienti
- Conoscenza di Internet e competenza in MS Office, Google Docs e Open Office
- Livello intermedio di inglese (verbale e scritto)
- Laurea triennale/diploma universitario in qualsiasi settore
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