Customer Support Specialist-Spanish
hace 1 semana
At Finsolutia were looking for a Customer Support Specialist (CSS) to assist our growing portfolio of mortgage brokers and credit intermediaries in Spain and help them to make the most of our specialized SaaS platform. Customer Support : Respond to client inquiries through our support system (Intercom) in a timely professional and empathetic manner. Identify recurring issues and share customer insights with the Product and Customer Success teams to improve the overall experience. Customer Onboarding : Lead and support onboarding sessions for new clients ensuring a smooth and engaging start on the platform. Training & Webinars : Deliver online training sessions and product webinars to present new features and ensure customers stay up to date with platform developments. Fluency in Spanish at a native level. Minimum 1 year of experiencein Customer Success Customer Support or another client-facing role ideally in SaaS Fintech or Proptech industries. A fast learner who is comfortable with technology and software platforms. Willingness to travel occasionally to Lisbon to receive initial training on the platform internal processes and service standards. Fluency in English (verbal and written). Fluency in Portuguese (verbal and written). Familiarity with mortgage consumer or automotive credit solutions and their legal frameworks. Benefit from flexible working hours to balance your life and work. Take advantage of a wide range of training opportunities to develop your skills. Access a comprehensive benefits package including health insurance life insurance and flexible perks. Finsolutia established in the world of credit servicing and has since evolved into a leader in mortgage technology transforming the way mortgage ecosystems are managed. Headquarters in Madrid and Lisbon our team of over 400 highly skilled professionals combines deep expertise with cutting-edge AI-driven technology to deliver tailored end-to-end mortgage solutions. We empower organizations of any size with innovative technology and specialized business expertise to streamline mortgage loan processes unlocking efficiency and fueling growth through leading technical solutions powered by artificial intelligence. Please note that the personal data collected through this channel will be used exclusively for the professional management of the recruitment process in question. Your data will be processed and stored by Finsolutia Spain SLU in accordance with Regulation (EU) 2016 / 679 of April (GDPR). You may at any time object to the storage and processing of your data withdraw your consent and exercise your rights of access rectification and erasure under the applicable regulations.
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Athens Spanish Customer Support Specialist — Relocation
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madrid, España Cross Border Talents A tiempo completoAn international customer support firm is looking for a Spanish-speaking Customer Support Specialist to join their team in Athens. You will assist customers through phone, email, and chat, providing effective solutions. The position offers a competitive salary, performance bonuses, and a full relocation package to Athens including free flights and...
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Madrid, España Cross Border Talents A tiempo completoAn international customer support firm is looking for a Spanish-speaking Customer Support Specialist to join their team in Athens. You will assist customers through phone, email, and chat, providing effective solutions. The position offers a competitive salary, performance bonuses, and a full relocation package to Athens including free flights and...
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Madrid, España Cross Border Talents A tiempo completoAn international customer support firm is looking for a Spanish-speaking Customer Support Specialist to join their team in Athens.¿Es este el puesto que está buscando? Si es así, siga leyendo para obtener más detalles y no olvide enviar su solicitud hoy mismo.You will assist customers through phone, email, and chat, providing effective solutions.The...
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madrid, España Cross Border Talents A tiempo completoA customer support company is seeking a Customer Support Specialist Multilingual to assist customers in various languages, including Spanish and Portuguese. This role involves handling inquiries via phone, email, or chat, providing troubleshooting support, and ensuring customer satisfaction. Candidates must be fluent in one of the specified languages and...
