Music Specialist + Customer Service
hace 2 días
Responsibilities Communicate with clients and potential clients via email and in English: prepare quotes for scores and transcriptions, estimate work time, problem‑solve, and resolve technical and musical doubts.Implement established response protocols according to customer service direction.Assign and monitor projects to the transcription team. Communicate in Catalan/Spanish and English.Coordinate with the transcription and music writing team to make appropriate musical and commercial decisions to ensure maximum customer satisfaction.Coordinate with Customer Service colleagues (English and Catalan) to establish the most appropriate workflows and priorities based on the situations that arise.Catalog the scores generated by the transcription team.Use and configure the in‑house CRM.Other musical editing, admin, and problem‑solving tasks.Required Skills Advanced level of written and spoken English (C1 – Advanced or higher).Advanced musical training (+10 years): reading scores, understanding advanced musical concepts, sheet music terminology, being able to express them in English, and being able to communicate about them.Proficiency in playing a musical instrument at an advanced level (+6 years).Familiarity with basic applications: Excel, Drive/Dropbox, Shared Calendars, Trello, Slack.Basic competencies: proactivity, high capacity for organization and time management, teamwork communication, assertiveness, and ability to simplify complex tasks.Interest in the music industry, culture, and entertainment, entrepreneurship, e‑commerce.Nice‑to‑haves Work experience in customer service, sales, or product management situations, related to music or not.Advanced level of written and spoken French.Proficiency in software such as Finale, Sibelius, Musescore, Logic Pro, Cubase, Ableton, or similar.Familiarity with platforms such as YouTube, LinkedIn, Discord, and similars.Conditions Full‑time work contract as per Spanish legislation: 75-100%. 30-40 hours per week.Schedule: Monday to Friday from 11 am to 8 pm approximately, Barcelona time. One out of every three Saturdays is required too, remotely.Office: 60 % office, 40 % remote (training 100 % in‑office). HQs located in Terrassa, 5 minutes walking distance from main train stations.Flexible holidays, coordinated with the rest of the team.#J-18808-Ljbffr
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