BPO RFP Writer

Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across industries including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a knack for crafting winning proposals and driving new business? We’re looking for a BPO RFP Writer to join our team and lead the development of compelling proposals that secure high-value clients across industries. This role is ideal for a goal-oriented, strategic thinker with deep experience in business development, sales strategy, and client relationship management, especially within the outsourced contact center and BPO space . To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Key Responsibilities Business Development: Identify and cultivate new opportunities through phone outreach, marketing campaigns, and industry networking. Strategic Research: Conduct market and client research to uncover new sales channels and partnership opportunities. Proposal Writing: Lead the RFP process drafting, customizing, and refining proposals using both new content and recycled responses. Content Management: Maintain and update proposal templates, presentation decks, and client communication materials. Executive Engagement: Present proposals and strategies to senior leadership and C-level executives with confidence and clarity. CRM Oversight: Manage CRM systems and sales tracking tools to ensure accurate pipeline and performance reporting. Brand Visibility: Oversee directory listings, sponsorships, and other visibility initiatives to support lead generation. Candidate Qualifications Bachelor’s degree or equivalent experience in business, communications, or related field. 5+ years of leadership experience in sales, proposal writing, or business development. Proven ability to translate strategic vision into actionable plans with measurable outcomes. Strong background in complex deal structuring, financial modeling, and contract negotiation. Experience in BPO and contact center operations (inbound, outbound, chat, email). Exceptional writing, editing, and presentation skills. Proficiency in Microsoft Office Suite and CRM platforms. Ability to work independently, manage multiple priorities, and travel as needed. Demonstrated thought leadership and ability to inspire cross-functional teams. Compensation Details WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: HMO Coverage plus a dependent Rank & File: ₱100,000 coverage Supervisors/Managers: ₱120,000 coverage Dental Coverage In-house dental assistance worth ₱5,000 Free meal during training Career growth and learning Allowances for rice, clothing, laundry and meals Performance and loyalty bonuses Frequent disinfection, fogging of workplace Opportunities for growth and promotion Employee shuttle services Company retreats and off-site events Sharpen your social skills while meeting awesome people and making new friends Plus, more in-office rewards, raffles, recognition gifts, and treats Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. Regularly operate a computer and other office equipment, including a phone, copier, and printer. May move about the office to accomplish tasks and lift up to forty (40) pounds. Conditions of Employment All MCI Locations: Must be authorized to work in the country where the job is based. Subject to the program and location of the position: Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources. Equal Opportunity Employer At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. MCI is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. About MCI MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company and has grown to 10,000+ employees with 150+ client partners across multiple brands. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services, OnBrand24, The Sydney Call Center, Valor Intelligent Processing, BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. The purpose of this job description is to provide potential candidates with a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer reserves the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. #J-18808-Ljbffr