Senior Client Support Technician

Company InformationTriton Technical is an IT and Audio / Video integration Company that designs and deploys complex integrated systems for the private yacht industry. We have a high energy, fast-paced, fun, and collaborative environment and we are looking to add an experienced, qualified individual to our support team.Position SummaryThe Senior Client Support Technician is a key member of the Triton Technical Client Support team and provides 24 / 7 / 365 remote troubleshooting and support to Triton Technical customers worldwide. The Senior Client Support Technician role requires an advanced knowledge and deep understanding of current server hardware, software and also requires a structured, analytical and methodical approach to troubleshooting and problem solving. Additionally, the Senior Client Support Technician will act as a mentor for junior members of the team ensuring their skills and knowledge continue to develop, and that any initiatives, guidelines, training and processes the team has in place are being followed.Essential Duties and ResponsibilitiesTroubleshooting and support of audio visual, control and automation, telecommunications, satellite and IT systems.On-site testing and commissioning of AV systems.Work as part of our UK based support team on a wide variety of software and hardware issuesAct as an internal Senior escalation point for more complex client helpdesk ticketsCarry out Microsoft server management, troubleshooting and maintenance tasksCarry out software implementations and system configurationsEnsure issue management, resolution and escalation are carried out per defined proceduresCarry out upgrades to client desktop, server, network, telecom, satellite, and AV systems.Generate, edit and maintain site information spreadsheets and user documentationWork to improve and maintain documentation on new and existing project installations and proceduresAttend client sites and assist with on-site project work as neededWeekends and time-shifted shifts are expected on a rotating basis.Ability to work overtime when required or desiredOther duties as assigned by your SupervisorRequired Experience and SkillsAdvanced Microsoft Office knowledge i.e., Excel, Outlook, Word, OneNoteEffective communication skills both verbal and writtenCCNA level knowledge or appropriate experience with : -Servers - HP, Dell, LenovoDAS / SAN / NAS Storage – MSA, NetApp, SynologySwitching & Routing - Cisco, RuckusFirewalls - Cisco, Kerio, FortiGate, Palo AltoWireless Networking – Cisco, RuckusPersonality TraitsProactive work ethic and driveMeticulous attention to detailAble to explain complex technical issues and resolutions in a patient, non-technical mannerAbility to prioritize tasks and client issues in accordance with defined standards and protocolsCommitment to learning and willingness to teach othersStrong listening skills with proven leadership and organizational skillsResourceful, with an inherent tenacity for problem solvingEfficient multi-tasking skillsGlobal awareness and knowledge of cultural differencesOther RequirementsValid Driver LicenseValid Passport (Or able and willing to obtain at time of hire)Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and listen. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is often required to lift more than 50 pounds. The vision requirement includes : ability to adjust focus; depth perception; peripheral vision; distance vision; normal color perception and close vision.Job Types : Full-time, ContractPay : 59,489.04 - 80,082.80 EURO per year#J-18808-Ljbffr