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Salesforce Service Lead (Pharmaceutical Sector) Join to apply for the Salesforce Service Lead (Pharmaceutical Sector) role at Omega CRM, A Merkle Company . Omega CRM Consulting is looking for a Salesforce Service Lead that would like to collaborate with one of the top global pharmaceutical companies. Serve as the primary Salesforce Administrator, managing user accounts, roles, profiles, permissions, and security settings. Oversee the configuration and maintenance of Salesforce, including workflows, process automation, validation rules, and custom objects. Monitor Salesforce system updates and releases, ensuring the platform is up-to-date with the latest features and enhancements. Lead administrative projects, including system audits, data cleanup, and user adoption initiatives. Troubleshoot and resolve platform issues, escalating to technical teams or Salesforce support as needed. Manage Salesforce data integrity, including data imports, exports, and deduplication. Create and maintain reports, dashboards, and data visualizations to support business decision-making. 3+ years of experience as a Salesforce Administrator or in a similar role. Salesforce Administrator Certification (Salesforce Certified Administrator) or similar is required. ~ Strong knowledge of Salesforce configuration, including workflows, process builder, and Lightning Experience. ~ Experience with data management tools such as Data Loader or third‑party tools. Proficiency in creating reports, dashboards, and data visualizations in Salesforce. ~ Excellent organizational and time management skills, with the ability to manage multiple priorities. ~ Permanent contract. Trainings & Certifications. Home Office. Health insurance. Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer‑centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end‑to‑end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non‑Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Mid‑Senior level Full‑time IT Services and IT Consulting
