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Hello At Rocket Digital, we are looking for a CRM Specialist to join the Data Activation Team. We are looking for an experienced professional to help us work with existing and new customers on implementation, integration, and migration projects. You will be responsible for discussing HubSpot platform capabilities along with integration and implementation needs prior to the sale, the sale itself, as well as strategizing, solution design, and documentation after the sale. The ideal candidate will have advanced knowledge of HubSpot, technical experience in the implementation of CRM and/or Marketing Automation platforms, as well as consulting experience. Knowledge of other platforms like Klaviyo will be considered a plus. The role To develop a deep understanding of the client by working with them in the day-to-day activity, and to be a trusted advisor. To be a Marketing Automation specialist, taking responsibility for guiding customers through the software setup and onboarding, tool training, and configuration. Develop, execute, and optimize customer lifecycle campaigns, including onboarding, retention, win-back, transactional, and promotional automations. Manage CRM workflows, automations, and data flows between the e-commerce platform (Shopify/WooCommerce) and the CRM system (Klaviyo/HubSpot). To be a HubSpot technical specialist, taking responsibility for guiding customers through setup and tool training. To deliver consulting services to clients to identify issues, goals, and objectives, and support the team lead in creating the solutions and strategies according to their project. Training customers on how to effectively utilize CRM tools. To work closely with other departments and with customers to develop new tools, processes, and frameworks, helping to drive product adoption. To work alongside the CRM Team Lead and Consultants to actively manage current customers and seek out new opportunities. Qualifications 1-2 years of HubSpot experience Experience in digital projects, especially from an agency perspective or within an e-commerce or B2C environment Strong interpersonal & soft skills Languages: fluently spoken and written Spanish & English Curious, team player, proactive, a desire to learn, improve, and grow daily Plus Experience with Salesforce Knowledge of marketing automation tools as Klaviyo Experience in inbound marketing Integration experience between CRM platforms and other tools About us At Rocket Digital we carry out consultancy, data management, selection of channels, measurement of performance and attribution model. These are high value projects that require advanced knowledge. We offer experience and cross-channel technology. We work with full-funnel models, creating 360 degree strategies . Here you will find a young and ambitious team ready to change the way in which technology can help deliver better digital advertising across the world. Benefits Work in an international, dynamic and passionate environment with a company culture focused on learning and development Hybrid workday remote office from MAD or BCN Birthday Holiday KOMBO Canteen service Office in the City Center Free afternoon on Fridays July and August seven hour workday fully remote Special Discount in Gym and Fitness Classes ♂ Special Discount in Medical Insurance Ticket restaurant, transport and kindergarten with Pluxe Free English/Spanish/Italian classes Fruit, coffee and tea at the office Thursday afterwork and monthly breakfast ☕
