Head of Delivery

Head of Educational Content Delivery | TUMO Bilbao-Bizkaia, Spain The TUMO Center for Creative Technologies is a free educational program that empowers teenagers aged 12 to 18 to take charge of their own learning paths, allowing them to expand their knowledge in technology and creativity, regardless of their socioeconomic background. TUMO Bilbao-Bizkaia is currently being implemented by Shaken Not Stirred , the same team that successfully established TUMO in Portugal in three locations — Lisbon, Coimbra, and Porto — creating a growing network of creative learning centers across the country. Students combine TUMO’s learning objectives — Robotics, Photography, Game Development, Graphic Design, Filmmaking, Programming, Music, and Animation — to create personalized learning plans that they continuously adapt according to their progress and evolving interests. These take place in person at TUMO centers under the guidance of our pedagogical and mentoring teams, with access to our digital platform and all the necessary hardware and software. The Head of Educational Content Delivery is responsible for managing the Workshop Leaders and ensuring the successful execution of educational activities, including Workshops, Learning Labs, and Learning Hub activities. This role plays a crucial part in maintaining the quality and effectiveness of the overall TUMO offer by overseeing the delivery of structured learning content and engaging activities, as well as ensuring the successful execution of educational activities. Ensuring content quality by leading, mentoring and evaluating the team of Workshop Leaders, ensuring effective communication, workflow management, and professional development; Ensure the seamless functionality and quality of Self-Learning activities , responding to requests for support from the team regarding the content or platforms used, and supervising evaluations and feedback on activities, workshops and other activities; Plan and execute Learning Hub activities and Learning Labs , ensuring alignment with TUMO’s educational framework while tailoring them to the local context; Guarantee high-quality and diverse offerings following TUMO methodologies, ensuring close communication with the Head of Student Experience to meet the needs of students in each cycle; Supporting the start of the center's school year , defining/revising processes, calendar, educational plan, educational resources, and recruiting the necessary staff; Contribute to the definition and implementation of the yearly educational roadmap , aligning it with annual the project’s priorities and TUMO methodologies; Collaborate with local and international experts to introduce new and innovative learning experiences for students; Expertise in creating and executing activities and reviewing content, fostering engagement and alignment with educational center’s objectives, ensuring high standards of quality and precision; Operational Management: Aptitude to manage daily operations and organizational workflows, such as team shifts or evaluation processes, having an analytical and continuous improvement mindset, adaptability and resilience in dynamic environments; Data analysis and Reporting: Strong analytical skills, with proficiency in data interpretation reporting and comfortable using Excel or other similar tools for performance tracking. Only candidates with full fluency in English, Castilian and Euskera will be considered. We are a dynamic team who enjoy working together and believe that we can have an impact on education in Spain. In-Loco Full-Time Position : Work on-site at the dynamic TUMO center in Bilbao located in the the wonderful Azkuna Zentroa Building; Contract type: Full-Time Growth Opportunities: We are an organization with different projects and locations, with opportunities arising that encourage professional development. All applications will be handled with respect, in strict confidentiality and also, regarding the use of Artificial Intelligence by our ATS Factorial RH during the recruitment process, in compliance with regulation (EU) 2024/1689. #