Trust & Safety Analyst
hace 2 semanas
About the opportunity The internet can be a complex and challenging landscape The Trust & Safety team at N26 exists to protect our users from the numerous threats faced by online banks. We are seeking a Trust & Safety Analyst to play a vital role in protecting our users and our brand while sowing trust and making the financial world a safer place for all. In this role, you will bridge the gap between our security initiatives and our customer-facing teams. You will collaborate with Product Development to optimize the complex layers that keep N26 secure. You will work closely with Customer Service (CS) to ensure our processes are secure, efficient, and customer-centric, minimizing the impact of fraud through proactive investigation, documentation, and education. This is a hybrid role based in Berlin or Barcelona. In this role, you will: Monitor and Detect: Proactively track fraud trends and identify complex fraud patterns and scenarios using our internal monitoring systems. Investigate: Lead investigations into risk events, ensuring valid, accurate outcomes and empathetic handling of sensitive customer cases. Educate & Evangelize: Design and deliver internal training content covering security hygiene and phishing protection. You will act as a Trust & Safety ambassador, embedding risk-averse methodologies across the organization. Document & Govern: Own and maintain process documentation and Support Center materials, ensuring they remain clear, accessible, and up-to-date. Analyze & Improve: Conduct comprehensive reviews of CS processes to identify and close security gaps. You will partner with senior stakeholders to test and refine new app functionality to mitigate security concerns prior to release. Collaborate: Facilitate threat modeling sessions and contribute to cyber threat intelligence gathering to help shape our long-term security strategy. What you need to be successful: Analytical Mindset: A proven desire to combat fraud and investigate the root cause of systemic issues. You are comfortable utilizing detection tools and developing mitigation strategies. Fraud Expertise: A solid understanding of fraud concepts, scenarios, and the psychology behind financial crime and victim impact. Communication: Strong written and verbal skills, with the ability to present complex security concepts clearly to diverse stakeholders. You are a facilitator who balances security with user experience. Empathy & Judgment: A deep desire to understand different points of view, particularly when supporting colleagues in Customer Service and dealing with impacted users. Adaptability: The ability to perform well under pressure and make sound decisions in a fast-paced, evolving fintech environment. Operational Excellence: You work independently, take initiative on process improvements, and maintain high-quality documentation standards. Nice to Have: Developing technical skills in data analysis (e.g., SQL, Google Sheets, Metabase) or a strong willingness to learn them. Experience collaborating with both technical and non-technical stakeholders. Previous experience in a Customer Service or Operations role within a fintech or tech environment. What's in it for you: Accelerate your career growth by joining one of Europe's most talked about disruptors . Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. As an N26 employee you will have access to a Premium subscription on your personal N26
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Italian Trust and Safety Analyst
hace 3 días
barcelona, España CBT A tiempo completoAbout the job Italian Trust and Safety Analyst Job Title: Italian Trust and Safety Analyst Location: Barcelona, Spain – Onsite & Hybrid Options Available Department: Trust & Safety / Risk & Compliance Employment Type: Full-Time About the Role We are seeking a vigilant and analytical Italian-speaking Trust and Safety Analyst to join our team in Barcelona....
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Italian Trust and Safety Analyst
hace 3 días
Barcelona, España CBT A tiempo completoAbout the job Italian Trust and Safety Analyst Job Title: Italian Trust and Safety AnalystLocation: Barcelona, Spain – Onsite & Hybrid Options AvailableDepartment: Trust & Safety / Risk & ComplianceEmployment Type: Full-TimeAbout the Role We are seeking a vigilant and analytical Italian-speaking Trust and Safety Analyst to join our team in Barcelona. In...
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Italian Trust and Safety Analyst
hace 2 semanas
Barcelona, España CBT A tiempo completoJob Title: Italian Trust and Safety Analyst Location: Barcelona, Spain – Onsite & Hybrid Options Available Department: Trust & Safety / Risk & Compliance Employment Type: Full-Time About the Role: We are seeking a vigilant and analytical Italian-speaking Trust and Safety Analyst to join our team in Barcelona. In this role, you will be responsible for...
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Italian Trust
hace 3 días
Barcelona, España CBT A tiempo completoA technology company in Barcelona is seeking a vigilant Italian-speaking Trust and Safety Analyst to help maintain the safety and integrity of their platform. This role involves monitoring user activity, investigating suspicious behavior, and enforcing policies to create a secure environment. Candidates should be fluent in Italian and proficient in English,...
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Trust & Safety Analyst
hace 4 días
Barcelona, España N26 A tiempo completoAbout the opportunity The internet can be a complex and challenging landscape The Trust & Safety team at N26 exists to protect our users from the numerous threats faced by online banks. We are seeking a Trust & Safety Analyst to play a vital role in protecting our users and our brand while sowing trust and making the financial world a safer place for all. In...
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Trust & Safety Analyst
hace 6 días
Barcelona, Barcelona, España N26 A tiempo completoAbout the opportunityThe internet can be a complex and challenging landscape The Trust & Safety team at N26 exists to protect our users from the numerous threats faced by online banks. We are seeking a Trust & Safety Analyst to play a vital role in protecting our users and our brand while sowing trust and making the financial world a safer place for all.In...
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Junior Trust
hace 6 días
Barcelona, España Bending Spoons A tiempo completoA leading tech company is seeking a talented individual focused on enhancing user safety and implementing a robust Trust & Safety framework. This role involves monitoring emerging threats and collaborating with product and engineering teams. Candidates should possess strong reasoning abilities, drive, and team spirit, alongside proficiency in English. The...
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Junior Trust
hace 4 días
Barcelona, España Bending Spoons A tiempo completoAn innovative tech company located in Spain is looking for a talented individual to enhance user safety by implementing Trust & Safety frameworks and collaborating with teams. The ideal candidate should possess strong reasoning ability, drive, and team spirit, along with proficiency in English. This full-time role offers competitive pay, equity options, and...
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European Trust and Safety Manager
hace 2 semanas
Barcelona, España Rover A tiempo completoWho We AreWant to make an impact? Join our pack and come work (and play) with us. We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US,...
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European Trust and Safety Manager
hace 6 días
Barcelona, Barcelona, España Rover A tiempo completoWho we are: Want to make an impact? Join our pack and come work (and play) with us.We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the...
