German-Speaking Customer Support Agent to Riga, Latvia

hace 6 días

Barcelona, España Multilingual Jobs Worldwide A tiempo completo

Join Our Team in Riga as a Customer Support Agent

Are you fluent in German and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish fin-tech client.

About our Client:

Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise. They are a USD billion company with professionals across 90 countries, helping 988 global customers including Fortune 500 companies. Their convergent, digital, design experiences, innovation platforms, and reusable assets connect across a number of technologies to deliver tangible business value and experiences to their stakeholders.

Educational / Professional Qualification:

  • Near-native proficiency in German (CEFR level C1) or native relevant market language.
  • Manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in client systems.
  • Previous experience in an outsourced customer service environment is advantageous.

Work Experience / Responsibilities:

  • Handle phone calls with customer queries and provide resolutions to end-users.
  • Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc.
  • Ensure cases are resolved within the case life cycle, meeting individual balanced scorecard criteria.
  • Escalate priority issues per client specifications to the immediate lead as applicable.
  • Work independently and within a team, fostering effective communication with internal and external contacts.
  • Provide exemplary customer satisfaction and meet quality standards on all handled contacts.
  • Complete hours of staffed time on all rostered days.
  • Handle contacts while maintaining targets defined for the project: response time, handle time, and resolution rate aligned with Project KRAs.
  • Undertake any additional ad hoc tasks contributing to improved client service or KPI enhancement.
  • Attend required trainings.

Preferred Competencies:

  • Advanced understanding of using computers, adept at multitasking across systems and applications.
  • Optimistic, friendly, positive, and self-motivated personality.
  • Ability to work in a team-oriented, service-oriented profile with a focus on problem-solving.
  • Willingness to work shift hours/part-time (to the extent legally possible), adapting quickly to changes in prioritization.
  • For agents handling written customer contact: Excellent written communication skills in German and a minimum typing speed of 50 words per minute.
  • Clear background check with no criminal record, default payments, or unfavourable credit data.
  • Minimum age of 18 years old.

Offer:

  • Attractive salary package
  • Permanent contract
  • Relocation support
  • Private insurance including spouse & kids and dental care
  • Career growth opportunities in a multinational company

Don't miss out on this incredible opportunity to embark on a fulfilling career journey in Riga

Apply now

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