IT Specialist
hace 26 minutos
SCOPE OF THE POSITION •Good communicator capable of operating well under pressure. •Adaptable and ability to lead/embrace change. •Ensure compliance with IT governance requirements, initiatives and practices through promotion and consistent operation of controls in execution of daily responsibilities. •Maintain computer systems. Currently running on Windows Server 2019/2022 and Windows 11 OS including backups, restoring and storage and monitoring procedures. •Monitoring and maintaining systems to guarantee the integrity and security of company data. •Maintenance and upkeep of networking infrastructure. •Managing and ensuring 1st class service levels are provided to support all customers during the production shift •Tracking and updating hardware, software and contract information within corporate configuration management database. •Ensure compliance to ISMS and Sarbanes Oxley requirements for IT systems and operations. MAIN RESPONSIBILITIES •Providing 1st line technical support and problem analysis/rectification. Co-ordinating, prioritising, and organising the local IT tasks and open items using corporate Incident management application. •Providing support for office IT equipment and software by problem-solving and end-user training enabling productive/efficient practices. •Upgrade and update hardware/software to meet user requirements to increase productivity and maintain stability. •Ensure communication stability/performance of the LAN/WAN by monitoring and solving issues. •Follow established procedures of backup routine and system monitoring to ensure data integrity, security and accuracy. •Ensure documentation and procedures are maintained and improved upon to enable smooth operations, sustain a knowledge base, self-reliance and an accruable history database. •Plan and perform appropriate preventative maintenance by ensuring regular contractual maintenance on all essential equipment to ensure minimum downtime during production hours. •Ensuring maximum availability of all computer systems throughout the plant, including hardware, networks, IT security and telecommunications. •Ensure smooth operation/support of the IT operations by monitoring and resolving data flow to maintain ongoing production on a shift by shift basis, including weekends and night shift, if needed •Sustain stock of spare IT devices required to ensure daily operations. •Ensure IT support is available for production critical issues during the shift KEY REQUIREMENTS IT related degree Deep knowledge or certification in one of the following areas : Windows, Windows ServeR, MS SQL, Cisco CCENT, CCT, VMWare ESX 3 years work experience in IT System Support Environment Preferably 5 years work experience in a manufacturing environment, with relevant responsibilities.
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