Europe Invoice To Cash Director

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share‑and‑reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work‑life balance and flexibility through our Hybrid Work Model. Job Description The Europe I2C Director is primarily responsible for the end‑to‑end (E2E) delivery and implementation of I2C services for the region by coordinating the Transaction‑to‑Invoice, Billing, cash collection teams and Genpact resources to ensure the delivery of the key metrics and business objectives as well as driving the transformation agenda, encouraging and supporting standardisation, a culture of process improvement and the outsourcing of all possible activities to Genpact. Secure the integrity and compliance of all systems and processes associated with the declaration, master data pricing, invoicing and collections of the Customer portfolio. The Europe I2C Director will be responsible for regional management of the outsourced Service Provider (Genpact), ensuring the provision of services are in line with contract obligations and the delivery of services to the business meets the business’ needs and expectations. Work with the Strategy & IS teams on the prioritisation of the strategic initiative pipeline, to secure a fit for purpose change management, risk assessment and implementation plan. Key Accountabilities Provide leadership, coaching and motivation to a wide range of professionals to achieve world class results, and high-performance levels on the Pulse survey. Oversee the full Invoice Production process, both automated and manual, to secure compliant, timely and accurate invoices for dispatch to customers, cash application, credit control, trade debtor cash collection and processes, debtor ageing and dispute process management support as well as the management of bad and doubtful debts. Ensure accuracy & integrity of customer master, pricing data and customer declaration processing. Work with regional Genpact counterpart in the delivery of the outsourced model, efficiency and automation initiatives as well as the resolution of any issues arising during the course of the activities ensuring compliant with Brambles accounting policies at all times. Drive continuous process improvement, coordinate with Genpact, Group Financial Controller and their team and other Regional Service Delivery Managers, to share best practice, design and implement global standardisation automation and eliminate/minimise non-value add activities for in scope I2C activities. Working in close partnership with Genpact, Group Financial Controller and their team and key stakeholders reach and maintain outsourcing levels towards peer group best practice levels for I2C. Develop metrics to monitor and measure the effectiveness of end to end performance (outside of the contractual KPI’s and CPI’s). Review regional I2C performance metrics / key SLAs to ensure the appropriate service levels are being met. Budget / forecast responsibility and commentary into variances for Trade Debtor, Unbilled Revenue and Doubtful debts lines of the Cash Flow Statement. Act as a key point of contact and communicate pro‑actively with the Business and Finance Leaders about I2C matters, including ensuring the business is educated on the appropriate channels for logging and tracking issues for resolution. Deliver excellent rating levels on all audits, both internal (Brambles, AENOR) and external audits for the I2C activities. Secure Business Continuity Plans for all core processes to guarantee the continuity of the business in front of any unforeseen event. Support the IT function in delivering projects including reviewing the scheduling and provisioning of adequate resources for quality assurance. Qualifications Bachelor's degree in Finance or equivalent. MBA a plus. Basic general accounting knowledge and understanding of