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(native Spanish) Chat Support Consultant, crypto
hace 3 semanas
(native Spanish) Chat Support Consultant, crypto (Remote)Passionate about blockchain technology and the future of digital finance? What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience? Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.Excited? Let's see what it takesWhat you will doDeliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaintsBuild positive and long-lasting relationships with customersHandle customer inquiries and feedbackProvide valid, accurate information and solutions to customer requestsMaintain up-to-date knowledge of the company's trading platform and general market conditionsUnderstand customers' needs and deliver constructive feedback to the management teamContinuously seek ways to improve team performance and work efficiencyBe a part of fast‑paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidaysWhat you need to succeed in this roleNative Spanish and strong English proficiency (minimum C1 level)At least 6 months of live chat support experience, preferably in crypto or financial servicesStrong analytical, logical thinking, and problem‑solving skillsPositive and responsible attitudeBasic financial knowledge or
