Senior MS Client Delivery Manager

hace 2 semanas

Madrid, España NTT DATA A tiempo completo

Job Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Senior Manager, Managed Services Client Delivery is a senior management role, responsible for managing a team of a Managed Services Client Delivery Specialists. This role supports the business and protects the company’s reputation by taking responsibility for overall contract management for local, small and medium complexity client contracts. This role is responsible for ensuring client satisfaction, service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are highly complex by nature and are typically across multiple sites and/or service offerings.What you'll be doing Key Responsibilities: Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts. Oversees the day-to-day delivery of managed services to clients, ensuring adherence to service-level agreements (SLAs) and quality standards. Works closely with cross functional teams to identify methods or purchase and procurement, establishing evaluation criteria, evaluating alternative options and assisting with the decision to select the most appropriate vendor/supplier. Engages proactively and collaboratively with suppliers to resolve incidents, problems or unsatisfactory performance. Cultivates and maintains strong relationships with key clients, serving as the primary point of contact for service-related inquiries, issues, and escalations. Acts as a problem solver, addressing client concerns, resolving issues, and ensuring client satisfaction. Allocates resources effectively to meet client demands, including people, technology, and infrastructure. Identifies potential risks to service delivery and work proactively to mitigate them, ensuring minimal disruption to clients. Reviews all proposals delivered to the client and ensure that growth objectives within the

  • Senior MS Client Delivery Manager

    hace 7 días

    madrid, España NTT DATA A tiempo completo

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    Madrid, Madrid, España Capgemini A tiempo completo 60.000 € - 120.000 € al año

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    hace 2 semanas

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    Madrid, España Sapiens A tiempo completo

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    hace 2 días

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    hace 3 días

    Madrid, Madrid, España Capgemini Engineering A tiempo completo 60.000 € - 150.000 € al año

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