Customer Service Representative with Russian, Ukrainian

hace 2 meses

Barcelona, España Cataloxy A tiempo completo

Publicada: 14.11.2024. Actual hasta: 28.11.2024

  • Office location: Barcelona (La Sagrera)
Customer Service Representative with Russian, Ukrainian & English

Salary: to be agreed

Summary information

Puesto: Customer Service Representative with Russian, Ukrainian & English
Área: Staffing/Agencias de Empleo
Jornada laboral: completa
Sexo: indeferente
Empresa: CPM International

Description of the offer

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture

Our Client

Home to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations. As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution.

What you will be doing?

  • Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
  • Offering an omnichannel service to our consumers via telephone, email, chat, and social media
  • Developing a sound understanding of the products and services offered by our client
  • Embrace our company values and act as a brand ambassador
Requirements

What skills & experience will you bring to us?

  • Fluent level of Russian/Ukrainian with exceptional grammar and spelling skills
  • High level of English (Both written and spoken)
  • A genuine passion for delivering outstanding customer service
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • A professional outlook and proactive approach to problem solving
Benefits

What do we offer?

  • Start date: ASAP
  • Contract: Temporary for sick leave (2-Weeks probation period)
  • Full time: (39 hours/week)
  • Working days/Hours: Monday from 12:00 PM to 8:00 PM; Tuesday, from 1:00 PM to 8:00 PM; and Wednesday to Friday 9:00 AM to 5:00 PM.
  • Salary: €17,537.76 gross per year
  • Incentives: Top performance incentives
  • Holidays: 2 days accrued per month / 24 calendar holidays per year
  • Paid bank holidays + 1 extra day in lieu
  • Working from home: For candidates outside of Catalunya
  • Training: 2 weeks of training from Monday to Friday, from 9:00am to 6:00pm
Ready to Make a Difference?

Showcase your talent: Share your CV highlighting achievements and responsibilities. Be you: No need for photos, age, marital status, or gender. Our process: Submit CV, then email, phone screening, and video interview.

We're excited to meet you

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