Customer Service Executive

hace 4 semanas

Barcelona, España PUMA A tiempo completo
YOUR MISSION

The Customer Service Executive will execute the “Order to Cash Process” in the Area and Countries according to Sales Operations strategy. She/he is responsible for fulfilling Customers (Retailers) service level agreements and KPIs execution across the Area/Countries in alignment with Sales strategy.

ENSURE BEST SERVICE TO PUMA CUSTOMERS:

You are Sales team’s most valuable partner in the go-to-market execution at Area and Country level and will provide the best possible customer support. KPIs and service levels will need to be met in full and on time.

EXECUTE AREA OPS DIRECTIONS:

Key directions are set by Area Operations. You have to work closely with the Operations and Sales Reps team to ensure execution excellence to our Retailers.

EXECUTE “ORDER TO CASH PROCESS”:

Effective Customer Service is the most important goal. The order to cash process needs to be executed according to Area guidelines and KPIs. Allocation run, Order Release, Invoicing, as well as processing of Returns and Defectives will need to be executed through the Area/Country according to Operations strategy and directions.

STRONG ALIGNMENT WITH OTHER FUNCTIONS:

Work closely with Sales and Customers within the local organization.

YOUR TALENT

PORTUGUESE IS A MUST.

Education: University degree preferred.

Experience: Preferably, Customer Service experience. Experience in SAP preferred but not mandatory. Understanding of Order to Cash process knowledge and understanding.

Capabilities:

  • Analytical skills
  • Proven experience in MS Office tools
  • Results-oriented
  • Customer Service oriented
  • Ability to work alongside other functions

Specialized skills:

Customer Service, Technology related to CS (SAP).

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

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