Technical Service Representative II | DSD | German
hace 2 meses
The Mercedes-Benz Customer Assistance Center Maastricht (CAC) in Maastricht, The Netherlands, is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.
At Mercedes-Benz, we are dedicated to transforming the way people experience transportation through our innovative connected mobility services. We strive to provide exceptional customer experiences and ensure that our users have a seamless and enjoyable journey. We are currently seeking a passionate and customer-focused individual to join our team as a Senior Technical Service Adviser. As a member of our team, you will play a vital role in providing outstanding support and assistance to our users.
The function
As a Senior Technical Service representative, you will provide high-level dealer and B2B support and assume responsibility for handling connected mobility-related market escalations & boomerang cases. You will engage with customers through various communication channels to provide prompt and effective assistance. Your role will involve handling complaints and escalations from dealers and fleet owners. Your task is to ensure their satisfaction and resolve any issues they may encounter while using our connected mobility services. The ideal candidate will excel in guiding dealers and fleet owners through problems with their proactive problem-solving and solution-oriented approach.
Your responsibilities:
- Serve as the main point of contact for dealer and B2B enquiries, issues, and concerns related to our connected mobility services.
- Handling of CMS market escalations & boomerang cases.
- Respond promptly and professionally via multiple channels, providing accurate and helpful information.
- Troubleshoot and resolve technical issues and provide step-by-step guidance, ensuring customers (B2B) and dealers can fully utilize our connected mobility services.
- Actively listen to customer (B2B) feedback, concerns, and suggestions, empathizing with their needs and taking appropriate action to address them.
- Document customer interactions, issues, and resolutions accurately in our CRM system, ensuring a complete and up-to-date customer service history.
- Collaborate with cross-functional teams to anticipate, escalate, and resolve complex customer issues efficiently.
- Maintain a high level of professionalism and empathy in all interactions.
- Support the development of customer support materials, such as FAQs and user guides to empower customers to self-serve whenever possible.
Requirements Your profile:
- Previous experience in customer service or a related field, preferably within the technology or automotive industry.
- Excellent communication skills, both verbal and written, with a customer-centric approach.
- Excellent German and English skills (both written and verbal).
- Strong problem-solving abilities and the capacity to think quickly on your feet.
- Empathy, patience, and the ability to remain calm under pressure while addressing customer (B2B) and dealer concerns.
- Proficiency in using customer support software, CRM systems, and other relevant tools.
- Ability to work effectively both independently and as part of a team in a fast-paced environment.
- Technical aptitude and familiarity with connected mobility services and related technologies.
We offer We offer:
- A multicultural, dynamic, and international working environment
- Salary based on 40 hours/week: 2885 gross (net: approx. 2300)
- An extensive initial training of up to 3 months
- A tailor-made individual development plan
- 200 vacation hours (based on full-time employment)
- Holiday allowance: 8% of annual salary
- Competitive performance-based salary growth
- Company result-oriented bonuses
- Transportation plan: free bike every 3 years, free public transport, or contribution to fuel costs
- Collective health insurance at discounted rates
- Non-contributory pension plan
- Working hours: Monday - Friday 08.00 - 20.00h
The procedure
Is this the right job for you? Then upload your application documents including CV and letter of motivation in English via the link.
#J-18808-Ljbffr-
Airline Maintenance Quality Specialist
hace 3 semanas
Torrevieja, Alicante, España NAYAK Aircraft Service GmbH & Co. KG A tiempo completoWe are looking for a highly skilled Quality Assurance Manager to join our team at NAYAK Aircraft Service GmbH & Co. KG.In this role, you will be responsible for developing and implementing safety management systems, managing MOE compliance, conducting internal audits, qualifying technical staff, providing training, acting as a liaison with AENA, and drawing...
-
Torrevieja, España Blu Selection A tiempo completoCustomer Service or Content Moderation Specialist in Lisbon (Dutch Speaker) Do you like to work in a city known for its café culture and have a passion for customer service or content moderation? Are you ready to work for top brands like Microsoft, Abercrombie & Fitch, and Pinterest? Then continue reading! Your responsibilities and impact as a Customer...
-
Torrevieja, España Blu Selection A tiempo completoCustomer Service or Content Moderation Specialist in Lisbon (Dutch Speaker)Do you like to work in a city known for its café culture and have a passion for customer service or content moderation? Are you ready to work for top brands like Microsoft, Abercrombie & Fitch, and Pinterest? Then continue reading!Your responsibilities and impact as aCustomer Service...
-
Torrevieja, España Jobs By Nordics A tiempo completoSwedish speaking Digital Products Business Development Representative in Greece Assist companies, identify their needs and propose to them the digital solutions they need! We are looking for talents with Swedish & English skills who will join us in our state-of-the-art working environment in Greece, after relocating to Athens. If you have a solid Sales /...
-
Torrevieja, España Jobs By Nordics A tiempo completoSwedish speaking Digital Products Business Development Representative in GreeceAssist companies, identify their needs and propose to them the digital solutions they need!We are looking for talents with Swedish & English skills who will join us in our state-of-the-art working environment in Greece, after relocating to Athens.If you have a solid Sales /...
-
Torrevieja, España Jobs By Nordics A tiempo completoSwedish speaking Digital Products Business Development Representative in Greece Assist companies, identify their needs and propose to them the digital solutions they need! We are looking for talents with Swedish & English skills who will join us in our state-of-the-art working environment in Greece, after relocating to Athens. If you have a solid Sales /...
-
Torrevieja, España Jobs By Nordics A tiempo completoSwedish speaking Digital Products Business Development Representative in GreeceAssist companies, identify their needs and propose to them the digital solutions they need!We are looking for talents with Swedish & English skills who will join us in our state-of-the-art working environment in Greece, after relocating to Athens.If you have a solid Sales /...
-
Senior Aircraft Quality Control Professional
hace 3 semanas
Torrevieja, Alicante, España NAYAK Aircraft Service GmbH & Co. KG A tiempo completoNAYAK Aircraft Service GmbH & Co. KG, a leading provider of airline-independent maintenance services, seeks a Senior Aircraft Quality Control Professional for our Barcelona - El Prat (BCN) Operational Unit.This role requires a strong background in quality control and assurance, with expertise in developing and implementing safety management systems, managing...
-
Customer Service or Content Moderation Specialist in Lisbon
hace 3 semanas
Torrevieja, España Blu Selection A tiempo completoDo you like to work in a city known for its café culture and have a passion for customer service or content moderation? Are you ready to work for top brands like Microsoft, Abercrombie & Fitch, and Pinterest? Then continue reading! Your responsibilities and impact as a Customer Service Specialist: Providing the best possible answers and solutions to...
-
Customer Service or Content Moderation Specialist in Lisbon
hace 3 semanas
Torrevieja, España Blu Selection A tiempo completoDo you like to work in a city known for its café culture and have a passion for customer service or content moderation? Are you ready to work for top brands like Microsoft, Abercrombie & Fitch, and Pinterest? Then continue reading!Your responsibilities and impact as aCustomer Service Specialist:Providing the best possible answers and solutions to questions...
-
Customer Service for Toll Roads
hace 5 días
Torrevieja, España Blu Selection A tiempo completoLisbon is a very colorful and vibrant city to live in with a rich cultural history! You will be surrounded by friendly people living good vibes and a happy-go-lucky urban life. Is a warm climate all year what you are looking for? Live the sunny beach life next to the Atlantic and have a look at this opportunity! Your responsibilities and impact as a Customer...
-
Customer Service for Toll Roads
hace 3 semanas
Torrevieja, España Blu Selection A tiempo completoLisbon is a very colorful and vibrant city to live in with a rich cultural history! You will be surrounded by friendly people living good vibes and a happy-go-lucky urban life. Is a warm climate all year what you are looking for? Live the sunny beach life next to the Atlantic and have a look at this opportunity!Your responsibilities and impact as a Customer...
-
Customer Service for Toll Roads
hace 3 semanas
Torrevieja, España Blu Selection A tiempo completoLisbon is a very colorful and vibrant city to live in with a rich cultural history! You will be surrounded by friendly people living good vibes and a happy-go-lucky urban life. Is a warm climate all year what you are looking for? Live the sunny beach life next to the Atlantic and have a look at this opportunity! Your responsibilities and impact as a Customer...
-
Quality Assurance Manager
hace 3 semanas
Torrevieja, Alicante, España NAYAK Aircraft Service GmbH & Co. KG A tiempo completoNAYAK Aircraft Service GmbH & Co. KG, Europe's largest provider of airline-independent maintenance, is seeking a Quality Assurance Manager for our Barcelona - El Prat (BCN) Operational Unit.The successful candidate will report directly to the CEO and Accountable Manager, overseeing all activities carried out by and under the responsibility of the company's...
-
Regional Sales Manager
hace 3 meses
Torrevieja, España TM Grupo Inmobiliario A tiempo completoThe Regional Sales Manager will be responsible for leading and managing sales activities within a designated geographic area for the real estate sector. This role involves developing and executing sales strategies and driving revenue growth through the acquisition of new clients and the expansion of existing relationships. You will bring: Extensive...
-
Regional Sales Manager
hace 4 semanas
Torrevieja, España TM Grupo Inmobiliario A tiempo completoThe Regional Sales Manager will be responsible for leading and managing sales activities within a designated geographic area for the real estate sector. This role involves developing and executing sales strategies and driving revenue growth through the acquisition of new clients and the expansion of existing relationships. You will bring:Extensive...
-
Quality Manager
hace 1 mes
Torrevieja, España NAYAK Aircraft Service GmbH & Co. KG A tiempo completoNayak is Europe’s largest provider of airline-independent maintenance, and we are now looking for our Barcelona - El Prat (BCN) Operational Unit a Quality Manager.Reporting directly to the CEO and to the Accountable Manager, he/she will be responsible for all activities carried out by and under the responsibility of the company's Quality Department.Key...
-
Quality Manager
hace 2 meses
Torrevieja, España NAYAK Aircraft Service GmbH & Co. KG A tiempo completoNayak is Europe’s largest provider of airline-independent maintenance, and we are now looking for our Barcelona - El Prat (BCN) Operational Unit a Quality Manager. Reporting directly to the CEO and to the Accountable Manager, he/she will be responsible for all activities carried out by and under the responsibility of the company's Quality Department. Key...
-
Real Estate Agent
hace 7 meses
Torrevieja, España Bjurfors A tiempo completo**Are you passionate about real estate and driven by success?**: Join our dynamic team at Bjurfors La Mata, where excellence meets opportunity! We are currently seeking a talented Real Estate Agent to join our thriving office in La Mata. At Bjurfors, we are proud to have some of the most skilled and driven people in the industry. We know that they make all...
-
Real Estate Agent
hace 2 meses
Torrevieja, España Bjurfors A tiempo completoAre you passionate about real estate and driven by success? Join our dynamic team at Bjurfors La Mata, where excellence meets opportunity! We are currently seeking a talented Real Estate Agent to join our thriving office in La Mata. At Bjurfors, we are proud to have some of the most skilled and driven people in the industry. We know that they make all the...
