MS Engineer
hace 3 semanas
Grow Your Career with NTT DATA
The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration.
The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required.
What you'll be doing
Key Responsibilities:
- Monitors client infrastructure and solutions.
- Identifies problems and errors prior to or when they occur.
- Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
- Investigates first line incidents assigned and identifies the root cause of incidents and problems.
- Provides telephonic or chat support to clients when required.
- Schedules maintenance activity windows for patching and configuration changes.
- Follows the required handover procedures for shift changes to ensure service continuity.
- Reports and escalates incidents where necessary.
- Ensures the efficient and comprehensive resolutions of incidents and requests.
- Updates existing knowledge articles or create new ones.
- Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
- May also contribute to / support on project work as and when required.
- May work on implementing and delivering Disaster Recovery functions and tests.
- Performs any other related task as required.
Knowledge and Attributes:
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
- Relevant certifications include which are considered desirable (but not limited to):
- CCNA or relevant level 1 Network Security
- Microsoft Certified, Azure Administrator Associate
- AWS Certified, Solutions Architect Associate
- Veeam Certified Engineer
- VMware certified Professional: Data Centre Virtualization
- Zerto, pure, vxrail
- Google Cloud Platform (gcp)
- Oracle Cloud Infrastructure (oci)
Required Experience:
- Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization.
- Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.).
- Basic knowledge of ITIL processes.
Workplace type:
On-site Working Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today
-
MS Engineer
hace 4 semanas
Madrid, España NTT DATA A tiempo completoGrow Your Career with NTT DATAThe Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service...
-
Ms-Engineer-L2
hace 4 semanas
Madrid, España Ntt Data A tiempo completo. Grow Your Career with NTT DATA The Security Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore...
-
Ms Engineer
hace 4 semanas
Madrid, España Ntt Data A tiempo completoGrow Your Career with NTT DATA The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational.Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this...
-
MS Engineer
hace 4 semanas
Madrid, España NTT DATA A tiempo completoGrow Your Career with NTT DATAThe Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this...
-
MS Engineer
hace 3 semanas
Madrid, España NTT DATA A tiempo completoGrow Your Career with NTT DATA The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems,...
-
Madrid, Madrid, España Data Engineer Jobs A tiempo completoJob OverviewWe are seeking an experienced Data Engineer to join our team in Jersey City, NJ. The successful candidate will have a strong background in designing and developing cloud data pipelines using AWS services.About the RoleThe Data Warehouse Dimensional Modeler is a mid-to-senior level position that provides data pipeline expertise and business...
-
Senior Network Engineer-MS
hace 3 semanas
Madrid, España NTT DATA A tiempo completoMake an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The...
-
Senior Network Engineer-Ms
hace 3 semanas
Madrid, España Ntt Data A tiempo completoMake an impact with NTT DATA Join a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATA The Managed...
-
Ms-Engineer-L2
hace 4 semanas
Madrid, España Ntt Data A tiempo completoGrow Your Career with NTT DATAThe Security Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service...
-
Madrid, España Moderna Therapeutics A tiempo completo.Sr. Engineer I, Drug Product, MS&TThe RoleJoining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology with a diverse pipeline of development programs across various diseases. As an employee, you'll be part of a continually growing organization working alongside exceptional colleagues...
-
Senior Network Engineer-MS
hace 4 semanas
Madrid, España NTT DATA A tiempo completoMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT DATAThe Managed...
-
Madrid, Madrid, España Moderna Therapeutics A tiempo completoThe RoleAs a Senior Engineer I, Drug Product, MS&T Specialist at Moderna, you will be part of a pioneering team that's revolutionizing medicine through mRNA technology. You will work alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives.This role is part of the Drug Product (DP) team, tasked with...
-
Lead Flow Assurance Engineer
hace 5 meses
Madrid, España The Chemical Engineer A tiempo completoAbout Technip EnergiesAt Technip Energies, we believe in a better tomorrow and we believe we can make tomorrow better. With approximately 15,000 talented women and men, we are a global and leading engineering and technology company, with a clear vision to accelerate the energy transition. Designing and delivering added value energy solutions is what we...
-
MS-Engineer-L2
hace 4 semanas
Madrid, España NTT DATA A tiempo completoGrow Your Career with NTT DATAThe Security Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service...
-
MS-Engineer-L2
hace 3 semanas
Madrid, España NTT DATA A tiempo completoGrow Your Career with NTT DATA The Security Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore...
-
Senior Ms Engineer, Network
hace 3 semanas
Madrid, España Ntt Data A tiempo completoMake an impact with NTT DATA Join a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATA The Networking...
-
Senior MS Engineer, Network
hace 4 semanas
Madrid, España NTT DATA A tiempo completoMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT DATAThe Networking...
-
Senior MS Engineer, Network
hace 3 semanas
Madrid, España NTT DATA A tiempo completoMake an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The...
-
Field Service Engineer
hace 6 meses
Madrid, España Mitsubishi Power Europe, Ltd A tiempo completo**Summary** Working within the FS (Field Service) Backup Office, reporting to the Field Service Team Leader and under Field Service Lead Engineer supervision, youwill be assigned following roles: - FSA (Field Service Assessment) Technical Advisor: To perform assessment of turbine (both gas and steam) and generators - FS Engineer. He will be assigned as...
-
Data Engineer
hace 3 semanas
Madrid, España Inetum A tiempo completo¿Estás listo/a para llevar tu carrera al siguiente nivel? Estamos buscando un/a talentoso/a Data Engineer para unirse a nuestro equipo dinámico en Madrid con un modelo de trabajo híbrido.Como Data Engineer, desempeñarás un papel crucial en el desarrollo y gestión de nuestros pipelines de datos. Tu experiencia nos ayudará a aprovechar tecnologías de...
