Housekeeping Supervisor

As a Housekeeping Supervisor Trainee, you will immerse yourself in the operations of the housekeeping department at a luxury 5-star hotel. This 6-month program is designed to equip you with the skills, knowledge, and experience needed to excel in a supervisory role. You will work alongside experienced professionals, overseeing housekeeping staff, maintaining quality standards, and ensuring exceptional guest satisfaction.
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Key Responsibilities
During the six-month training program, you will gain exposure to the following areas:
Supervisory Duties
• Assist in supervising daily housekeeping operations, ensuring all areas are cleaned and maintained to 5-star standards.
• Coordinate team schedules and delegate tasks to housekeeping staff.
• Conduct inspections of guest rooms, public spaces, and back-of-house areas to ensure cleanliness, presentation, and safety standards.
• Monitor staff performance and provide feedback or coaching under the guidance of the Housekeeping Manager.
Operational Support
• Assist with the preparation and distribution of daily task assignments for the housekeeping team.
• Support inventory management by tracking stock levels, managing supply orders, and distributing amenities and cleaning materials.
• Oversee laundry operations, including linen tracking and quality checks.
Guest Service Excellence
• Respond promptly to guest requests, complaints, and special requirements, ensuring high levels of satisfaction.
• Coordinate with other departments, such as Front Office and Maintenance, to resolve guest issues and ensure seamless operations.
• Manage lost-and-found processes and other guest-related housekeeping concerns.
Leadership Development
• Participate in team briefings and contribute to enhancing housekeeping procedures.
• Learn to address operational challenges, such as unexpected staff absences or high-demand periods.
• Assist in the onboarding and training of new team members.
Special Projects
• Support seasonal cleaning initiatives, event preparations, and deep-cleaning projects.
• Participate in efforts to enhance sustainability and efficiency within the department.
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Learning Objectives
By the end of the program, you will:
• Acquire in-depth knowledge of housekeeping operations and supervisory responsibilities in a luxury hotel setting.
• Develop leadership, decision-making, and problem-solving skills in a high-pressure environment.
• Gain expertise in quality control, guest relations, and team management.
• Build a solid foundation for a career in luxury hospitality, with opportunities for progression.
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Requirements
• Enrollment in or recent graduation from a hospitality, tourism, or business management program.
• Passion for delivering exceptional guest experiences in a luxury environment.
• Strong organizational skills and attention to detail.
• Proactive, adaptable, and eager to take on challenges.
• Excellent interpersonal and communication skills.
• Basic proficiency in English (additional languages are a plus).
• Willingness to work flexible hours and perform physically demanding tasks.
Role: Housekeeping Supervisor
Job Type: Apprenticeship , Full Time
Location: Girona,
Apply for this job now.

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