SAP Basis Consultant

hace 6 días

donostia san sebastián, España JR Spain A tiempo completo

Our goal is to strengthen the brand in Spain. We are looking for you to work as SAP Basis Consultant Technical Expertise: Must have exposure to SAP Basis, SAP S/4HANA, and cloud platforms like Azure and AWS in the context of SAP Greenfield and Brownfield customers. Strong knowledge of IT Service Management, SAP Basis, and SAP Application. Hands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers. Advanced knowledge of SAP Basis, SAP S/4HANA, and cloud services (e.g., Azure, AWS, GCP). Knowledge of HA/DR (SDDR, LDDR, RTO, RPO) is essential. Customer Focus and Communication: Excellent customer focus, networking, and relationship-building skills. Results-driven mindset with effective decision-making abilities. Deliver effective customer communication using digital mediums to achieve high customer satisfaction. Organizational Skills: Self-organized and capable of managing workload effectively. Experience in handling escalations and working with cross-cultural and cross-functional teams. Familiarity with ECS operations infrastructure, processes, and automation tools such as SPC and TIC. Proficiency in project management fundamentals, ITIL, Lean Fundamentals, cloud architecture, and IT technical infrastructure. Work Experience: An engineering graduate with a strong background in SAP technical consulting. At least 2 years in a customer-facing role (e.g., consulting, IT support, IT services). Role & Responsibilities: End-to-End Customer Engagement: Manage end-to-end customer engagement and delivery of contractual agreements and services, focusing on SAP S/4HANA private cloud edition. Support customers' daily operations, including technical and infrastructure aspects like IP ranges, load balancer setup, and VPN networks. Support DR external testing and validation for customers. Handle support tickets, bridging customer queries with the technical operations team. Service Delivery and Support: Ensure service delivery according to SLAs and KPIs. Provide technical guidance and address customer queries throughout their lifecycle within SAP Enterprise Cloud Services. Proactively monitor tickets, resolve issues, and communicate with customers. Participate in customer operational activities, release upgrades, and maintenance. Support problem management and continuous improvement. Handle additional service requests and support change requests. Customer Satisfaction and Escalation Management: Maintain customer satisfaction through issue mitigation and escalation management. Support de-escalation of critical situations and review SLA service credit cases. Assist in critical customer situations with Major Incident Management, SAP Enterprise Cloud Services teams, and SAP Support. Facilitate DR external testing and validation. Stakeholder Collaboration: Coordinate with SAP stakeholders like Sales, Presales, Renewals, and Customer Success Partners. Work with SAP internal delivery teams throughout the customer engagement lifecycle. Review

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