Vendor Program Manager

Join to apply for the Vendor Program Manager role at CommandLink .4 days ago – Be among the first 25 applicants. About Command|LinkCommand|Link is a global SaaS platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layer on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD‑WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner.

Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line. Learn more about us hereThis is a 100% remote position. About Your New RoleCommand|Link is seeking a Vendor Program Manager to support and strengthen our relationships with international wholesale telecom ISPs and access providers.

This role plays a critical part in our global operations, international pricing strategy, and telecom vendor ecosystem. You will work directly with US‑based stakeholders, own key vendor programs, and manage strategic relationships across multiple countries. If you have strong experience in carrier relations, ISP management, telecom procurement, global network services, and connectivity, this role offers outstanding career growth and international exposure. Key ResponsibilitiesDrive vendor program operations by owning key processes, ensuring accuracy, and supporting cross‑functional coordination.

Maintain vendor data and pricing including rate cards, lit building details, and global connectivity service information within internal systems. Support commercial contracting by assisting with MSA and vendor agreement reviews and contributing to negotiations for favourable terms. Manage international quoting workflows to deliver timely, accurate global connectivity pricing and evaluate potential new access providers. Serve as a primary escalation point for vendor‑related issues, coordinating resolution with service delivery and maintaining strong ISP/carrier relationships.

Develop and maintain KPIs and scorecards to analyse vendor performance, cost efficiency, SLA compliance, and process improvement opportunities. Collaborate cross‑functionally with operations, engineering, finance, and commercial teams to ensure alignment on vendor capabilities, pricing, and programme initiatives.

What You'll Need

For Success3–5+ years of experience in telecom vendor management, procurement, or carrier relations (ISP/carrier background required).

Experience

with negotiation, commercial contracting, and telecom procurement involving international ISPs. Strong Excel proficiency (pivot tables, formulas, dashboards) with the ability to analyse data, conduct pricing analysis, and maintain high‑accuracy vendor records. Excellent communication and relationship‑building skills with the ability to work effectively across technical, commercial, and leadership teams.

Experience

managing vendor data, pricing systems, and/or quoting tools with a high degree of accuracy and consistency. Demonstrated ability to think critically and creatively to resolve complex issues and improve processes. Self‑motivated, highly organised, and exceptionally detail‑oriented with a focus on continuous improvement. Proven ability to manage multiple priorities in a fast‑paced, global environment.

Ability to thrive under pressure, meet deadlines, and adapt to change. Strategic mindset with the ability to translate high‑level goals into actionable programme initiatives. Why You'll Love Life at Command|LinkRoom to grow at a high‑growth companyAn environment that celebrates ideas and innovationYour work will have a tangible impactFlexible time offFun events at cool locationsEmployee referral bonuses to encourage the addition of great new people to the teamAt CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI‑assisted tools to help review and analyse applications.

These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role. AI tools are used only to assist in the evaluation process – they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made. Seniority levelMid‑Senior levelEmployment typeFull‑timeJob functionProject Management and Information TechnologyIndustriesSoftware DevelopmentLocationMadrid, Community of Madrid, Spain (Remote)#J-18808-Ljbffr