Senior Manager of Global Training

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We are looking for a Head of Training to bridge the gap between our HQ culture and our global BPO network. With $1bn in transactions and a global footprint, our customer service ecosystem is the engine of our growth. We are seeking a strategic Senior Manager of Global Training to take ownership of operational excellence across our third‑party (BPO) contact centre network. You will ensure that every agent, regardless of geography, embodies the Perk brand and possesses the technical mastery to navigate complex business travel. Training Strategy: You will move beyond simple "Train the Trainer" models to manage the entire lifecycle of BPO agent readiness. You will hold our vendors accountable for knowledge retention and training throughput. You will ensure that an agent in the Philippines and an agent in Barcelona receive identical core training, adapted for local nuance both customer and agent facing, but unified in quality. GDS & Tech Mastery: You will oversee technical training on global distribution systems (GDS) and Perk’s proprietary platforms, ensuring agents can navigate high‑pressure travel disruptions with speed. Data‑Driven Learning: Move beyond "completion rates." You will measure training success via CSAT, First Contact Resolution (FCR), Handle time and error rates, iterating the curriculum based on real‑world performance data. Rapid Deployment: When Perk launches new features, updates processes or adds new guidance for agents, you will lead the rapid‑response training updates to ensure the global network is up to speed, quickly and with a good understanding. The BPO Factor: Proven experience managing training functions specifically for outsourced vendor networks. You understand the contract dynamics, the attrition challenges, and the "Train the Trainer" methodology required in a BPO environment. ~ Experience with GDS (Amadeus, Sabre, Travelport) or complex logistics/booking platforms is highly preferred. ~ Global Cultural Fluency: You know how to adapt content for different learning cultures. ~ you are scrappy, digital‑first, and agile. ~3‑5 years of experience leading training across large‑scale Customer Care teams. ~ Excellent communication skills (verbal and written) in English. Rest and recharge with our generous allocation of vacation days plus public holidays Always feel supported with Spring Health, our market‑leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones Nurture your language skills with in real‑life English, Spanish and Catalan lessons Let us help you move to one of our hubs with relocation support How We Work At Perk, we take an IRL‑first approach to work, where our team works together in‑person 3 days a week. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as