German-Speaking Customer Service Agent

hace 4 días


Seville, España AetherCore A tiempo completo

Position: Customer Support Representative (German Speaker)Location: Lisbon, PortugalStart Date: FlexibleEmployment Type: Full-time | Fixed-term contract (1 year)About the RoleWe are looking for a motivated and detail-oriented Customer Support Representative to join our support team for a leading streaming platform. In this role, you will be responsible for resolving customer queries via phone, email, and chat, troubleshooting issues, and ensuring a high level of satisfaction.You will play a key part in shaping the customer experience and contributing to important performance indicators, including Customer Satisfaction (C‑SAT), Net Promoter Score (NPS), and adherence to Service Level Agreements (SLAs).Key ResponsibilitiesProvide timely and effective customer support through multiple channelsDiagnose and resolve technical and



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