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HR Contact Center Associate with Romanian and English – 12‑month fixed‑term contract (MHLS - My HR Live Support)Job ID: | Amazon /Slovakia/ s.r.o. - C18*This role can be office based in Prague, Czech Republic. Alternatively the role can be performed remotely from any location within Romania, Poland, Slovakia and Czech Republic.*At Amazon we believe that every day is still day one. It’s our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history.Join the HR Contact Center team, which supports Amazon across certain EMEA countries. Our team provides a multi‑language capability to internal customers and is looking for HR Contact Center Associates with Romanian and English to join us. Reporting to a Team Manager, the team acts as the first point of contact for employees and managers via phone, live chat, email, and internal case management systems, answering employee life‑cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations, as well as processing absence reporting requests.ResponsibilitiesHandle and resolve HR queries in Romanian and English by referring to documentation such as frequently asked questions and standard operating procedures and escalated where these cannot be resolved.Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns throughout the employee life‑cycle at Amazon.Actively seek employee feedback to improve levels of service.Work on rotational shifts in both weekends and weekdays, including
