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Incident Management Specialist
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Description At the SEAT CODE, we are constantly looking for talented people willing to join our projects. Our start-up environment is very open minded, we love to test and implement new ideas. If you think you are ready to enjoy your work and be part of our big family, we invite you to keep reading what we think it could be a good fit for our current needs The Role We are seeking a dedicated and proactive First-Level Incident Management Support professional to join our support team. The ideal candidate will be responsible for monitoring, identifying, and resolving incidents to ensure the smooth operation of our eCommerce platforms. This role requires excellent problem-solving skills, effective communication, and the ability to work in a fast-paced environment. What we are expecting from you Monitor eCommerce platforms for incidents and issues. Identify, log, and categorize incidents accurately. Provide initial diagnosis and troubleshooting for reported incidents. Escalate unresolved incidents to second-level support or relevant teams. Communicate incident status and updates to stakeholders. Document incident resolution steps and maintain incident logs. Collaborate with cross-functional teams to ensure timely resolution of incidents. Participate in incident review meetings and contribute to continuous improvement initiatives (recurrent problem identification) Assist in the development and maintenance of incident management procedures and documentation. Provide support during peak times and special events to ensure platform stability. What we offer 2.200 per year in social benefits 2.000 per year in trainings Daily Snacks: We try to promote healthy living habits. You will find in our canteen many nuts, fresh fruit, salads, ... Flexible working hours: We understand the importance of work-life balance 26 days for your vacations Best technology for your needs Nice located offices in Poblenou. English as the official speaking language. Minimum requirements What we need Demonstrable experience managing eCommerce platforms for incidents. Ability to work effectively both within your team and with other areas of the project or company. Excellent verbal and writting communication skills. Advanced level of Spanish and English. Skills atencion al cliente technical support
