Boutique Sales Associate Fixed-Term

hace 5 días


Madrid, España Montblanc A tiempo completo

Main PurposeMaximize boutique performance by achieving sales targets and strategic objectives. Prioritize product sales and provide expert advice to clients, ensuring exceptional service in accordance with company standards. Continuously improve sales techniques, expand brand and product knowledge, and refine customer service skills. Advise clients to guarantee high‑quality service, following Montblanc's standards. Maintain cordial and respectful relationships with colleagues to ensure the proper functioning of the boutique, interacting and providing support whenever necessary. Take responsibility for product safety and always respect the guidelines of the brand and the Boutique Manager.Key ResponsibilitiesSales ManagementManage product sales effectively.Achieve set sales goals.Handle the sales process according to the client type.Advise clients and ensure their satisfaction.Develop sales initiatives.Customer RelationsEnsure customer relations (agreements, service) according to Brand standards.Manage communication with clients (mailings, VIP client actions, telephone assistance, etc.).Increase the customer database by providing all relevant information.Track customer files.Manage customer complaints together with the ABM.Brand PresentationMaintain consistent adherence to brand presentation standards.Personal appearance and uniform.Luxurious appearance of the boutique and displayed products (windows and displays).Marketing ImplementationRespect and ensure the implementation of all marketing campaigns.Actively participate in event organization.Boutique OperationsEnsure the boutique's operation in the absence of colleagues.Demonstrate versatility in cash register and warehouse tasks.Ensure all sales are correctly processed in the computer system.Product ManagementParticipate in inventories.Prevent potential losses.Check merchandise reception.Prepare merchandise shipments.



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