Workforce Management Analyst Planning
hace 2 meses
Workforce Management Analyst Planning - Assisted Channels (Openbank)Country : Spain
Project Associate Expert II
Zinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology from Openbank and Santander Consumer Finance.
This is an exciting opportunity to make your contribution over a growing market within the business areas of lending, cobranded credit cards and buy-now-pay-later with a solid expansion across different countries with global leading merchants.
Zinia leverages the technological resources and expertise of Openbank, the digital-native bank of the Santander Group, which is currently rolling out its international expansion plans.
Mission and responsibilities :
As a Workforce management planner, you will be in charge of forecasting, planning, reporting and analysis of Contact center activities
The main tasks of this position will be the following :
- Traffic Forecasting calculation and Staffing requirements based on Inbound history and service level agreements
- Outsourcer requirements calculation and follow up. Traceability of Real vs Required staffing
- Contact center KPIs reporting and follow-up analysis of performance and productivity
- Efficiency continuous improvement measures on Planning and Real Time Control activities to support SLAs and Customer experiences
To be successful in the role you must have
- At least - years of Previous experience in a WFM area in similar role of planning and staffing, preferably in a vendor management organization environment
- Ability to analyzing, producing KPIs dashboards and synthesizing complex information
- Genesys WFM and reporting tools knowledge will be an advantage
- Knowledge in exploiting analysis systems (Databases, SQL)
- English (written and oral business level communication skills)
What do we offer?
- Joining a dynamic and agile company undergoing international expansion.
- Working in start-up mode with the support of the Santander Group.
- Competitive remuneration and attractive benefits package.
- Possibility of growth within the company and the Group.
- Collaborating on international projects in different countries.
- Excellent work environment, social clubs and frequent events (virtual at present).
Would you like to grow with us? Join our team
#J-18808-Ljbffr-
Coordinator, Supply Chain Planning
hace 2 meses
Centro, España Brambles A tiempo completoDescription Daily management of planning and allocation of orders for all types of flows (deliveries, manage recovery, managed exchange-collections if applicable), materials and qualities, with the aim of ensuring customer satisfaction as well as stock optimization in order to meet our Supply Chain objectives. Facilitating efficient supply chain planning for...
-
IT Application Support Analyst
hace 2 meses
Centro, España BOARD Deutschland GmbH A tiempo completoAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 30 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver.We strongly believe every...
-
Financial Analyst
hace 2 meses
Centro, España Sulzer A tiempo completoFE HQ-E484 Financial Analyst - Full Time - Madrid, Spain Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. Join our Finance team as Financial Analyst and become part of a successful company active in...
-
System/Business Analyst
hace 2 meses
Centro, España Unlimit A tiempo completoAbout Unlimit Founded in 2009, Unlimit is a global fintech company with 16 offices all over the world and more than 500 employees, that offers a large portfolio of financial services - from acquiring (payment processing) to banking as a service. Our mission is to be “ready for tomorrow” and to provide our customers with a sense of stability in the...
-
Parcel Planning Manager
hace 2 meses
Centro, España Climatetechlist A tiempo completoAt Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss. Through our marketplace app, we connect businesses that have unsold,...
-
Commercial Finance Analyst
hace 2 meses
Centro, España GSK Group of Companies A tiempo completoHello. We're Haleon, a new world-leading consumer health company. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltadol, Theraflu, Otrivin, and Multicentrum - through a unique combination of deep human understanding and...
-
Legal Director, Global Employment
hace 5 días
Centro, España Payoneer Inc. A tiempo completoBuild Your Career | Have Fun | Make a Difference Payoneer's mission is to empower businesses to go beyond – beyond borders, limits and expectations. In today's digital world, Payoneer enables any business of any size from anywhere to access new economic opportunities by making it possible to transact as easily globally as they do locally. Check out our...
-
Pricing Analyst
hace 2 meses
Centro, España Green Recruitment Company A tiempo completoThe Role:Ensure the delivery of analysis on the profitability of the company's assets across different technologies.Support the valuation of the company's portfolio of assets.Overall responsibility for financial modelling and financial analysis of assets in the company's portfolio across PV, BESS, and Hydrogen in support of energy markets team...
-
Senior Finance Analyst
hace 1 mes
Centro, España Orange Business A tiempo completoCompany mission statement Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166...
-
Process Analyst Manager
hace 2 meses
Centro, España JTI A tiempo completoPosition: Process Analyst Manager Location: Madrid, Spain Contract Type: Local, Permanent What this role is about: Industry environment, IT trends and JTI business strategy lead to speed up the pace on innovation and digitalization. The BTS (Business technology services) group must lead and bring to JTI the innovation solutions that will serve...
-
Data Analyst
hace 2 meses
Centro, España Ebury A tiempo completoData Analyst - Fintech Madrid Office - Hybrid: 4 days in the office, 1 day working from home Join Our Data Team at Ebury Madrid Office. Ebury’s strategic growth plan would not be possible without our Data Analytics & Reporting team and we are seeking a Data Analyst to join our Finance domain! Our data mission is to develop and maintain Ebury’s Data...
-
Financial Planning
hace 2 meses
Centro, España Fresenius Medical Care A tiempo completoThe FP&A Senior Analyst manages the daily transactional operations of FP&A processes to deliver services that meet business needs, improve operational effectiveness and efficiency, and lead the process of solving operational issues. The area of responsibility covers FP&A for the Care Enablement business entity in Spain. Main focus is on commercial P&L,...
-
VIE _ Commercial Asset Management Analyst
hace 2 meses
Centro, España oilandgas.org.uk A tiempo completoCandidate Profile Expected qualifications: Master degree in industrial engineering and/or business Technical skills: Financial Background would be a plus Attention to detail, rigorous and systematic Capacity to handle peaks of workload Basic knowledge of European energy markets Interest in Renewable Energies and Spanish electric market Proactivity aimed at...
-
Business Analyst
hace 2 meses
Centro, España YanTech Associates LTD A tiempo completoBusiness Analyst - Hybrid working in Malaga YanTech Associates have partnered with a leading technical consultancy in Spain who are looking to hire a Contract Business Analyst for a minimum of 12 months with a likely extension. Your first project is for a world leading Financial Services company who are implementing new Software and IT products to their...
-
Talent Community: Finance Operatons Analyst, EMEA
hace 2 meses
Centro, España Boston Scientific Gruppe A tiempo completoTalent Community: Finance Operations Analyst, EMEA Onsite Location(s): Madrid, Spain Please note – The purpose of this job posting is to create a talent database for future vacancies within our organization. Please note that this posting is not directly associated with a specific job opening at the time being. About the role The EMEA Financial...
-
Payment Integrity Project Senior Analyst
hace 4 semanas
Centro, España Cigna Health and Life Insurance Company A tiempo completoPayment Integrity Project Senior Analyst Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our...
-
Cash Control Management Analyst
hace 2 meses
Centro, España Cepsa Colombia S.A. A tiempo completoAbout the Business At CEPSA, we're driving a transformative strategy called “Positive Motion,” focused on greening our revenue streams. As part of this vision, our Trading team plays a crucial role in optimizing value from both legacy hydrocarbons and emerging energy flows. Trading is key to maximizing value by expanding and leveraging our platform. We...
-
Centro, España Amazon A tiempo completoCapacity Planning Manager, ATS, Amazon Freight Partner As a Sales & Operations Planning (S&OP) Manager at Amazon, you’ll be an expert in deep diving into our business data and presenting it in a clear, useful way. You’ll use it to help teams across our logistics function make lasting improvements and remain ambitious and inventive. This role will give...
-
Business Operations Analyst
hace 4 semanas
Centro, España Axpo Group A tiempo completoBusiness Operations Analyst (f/m/d) Workload: 100% Axpo Iberia SL is seeking a Business Operations Analyst to ensure consistency and accuracy in PnL processes across multiple countries, specifically for balancing activities. This role involves defining and implementing PnL checks, monitoring data quality, and developing improvement measures to support the...
-
Sr Financial Analyst
hace 4 semanas
Centro, España Thermo Fisher Scientific A tiempo completoWork Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Position Summary: Join our team at Thermo Fisher Scientific as a Senior FP&A Financial Analyst. In this role, you will collaborate with senior leaders to analyze data, prepare financial reports, and forecast business performance. Reporting to the Senior FP&A Manager for...