Product Coordinator

At APM Terminals, a global leader in port and terminal operations, we enable global trade and drive sustainable growth. As part of the A.P. Moller‑Maersk Group, we connect economies and communities worldwide. Our success is driven by a strong commitment to LEAN methodologies, embedding continuous improvement into every aspect of our operations. Join us and be part of a team that values excellence, collaboration, and innovation.We foster a dynamic learning and training culture that empowers our employees to excel. Our commitment to continuous improvement is driven by LEAN principles, ensuring that every team member has the opportunity to develop their skills and advance their careers. Join us to be part of an innovative environment where your growth is our priority, and experience the numerous advantages of being a valued member of our team.Operational excellence is one of the four core strategic pillars of APM Terminals’ long‑term strategy: “This is our platform for current and new terminals, where all value streams are standard, scalable, and replicable from acquisition, to construction, integration and all the way down to running a terminal”. Implementing, optimizing and scaling Operations Technology will play a pivotal role in achieving our strategic goals, ranging from initiatives like implementing complex brownfield automation at fast pace to optimise manhours per move or efforts to optimise running‑hours per move by deploying process automation solutions in our more conventional terminals. To be successful, our terminals need to be supported by a focused, aligned and agile global team that adds value by subject‑matter expertise, standardization and agile decision making. As part of the Process Automation team within the Operations Technology function, the Product Coordinator for Auto‑gate Systems plays a key role in current auto‑gate systems stabilisation, problem solving and being involved in deployments. This role will be crucial to follow auto‑gate system new pillars where standardisation and modularisation will be our principles. Additionally, the role will drive standardisation across terminals, managing auto‑gate requirements, controlling all the gate scope components, identifying possible risks and deviations and giving support during all product live phases. Focus areas/main deliverables: Mapping auto‑gate products in all existing APM Terminals status, identifying possible risks and applying problem solving. Engaging with terminals to standardise the product and WoW, supporting on prioritisation, escalations and reporting. Key stakeholders: PA Leads, Terminals, OEMs/suppliers, OT Tech, OT Process Automation, OT Optimisation, GLASS/Automation Support, Project Execution, Labour Excellence, Decarbonisation, FLOW, Lean, Asset Maintenance, OPS, HSSE and Finance.Principal Accountabilities:Coordination capabilities internally within the process automation product team and externally cross‑functionally with other teams by applying product management, communication, design, systems and strategic thinking, industrial internet of things (industry 4.0) best practices during the product life cycle.Understand customer needs, business requirements, pain points and be able to translate those into product requirement and develop use cases to help with the design, deployment, adoption and iteration of appropriate products.Support product implementation during the deployment phases by attending recurrent meetings (on site or remotely). This includes, working together with the project management, procurement and product leads from tender process, contract allocation, design documentation, testing until the Go Live and hyper‑care stages.Oversee and participate in product testing phases such as FAT (Factory Acceptance Test), Laboratory testing, SIT (Site Integration Testing), SAT (Site Acceptance Test), UAT (User Acceptance Test) and Go Live processes and validate outcomes. This includes also continuously improving test cases based on lessons learned on other places and clarifying acceptance criteria.Lead fact‑based and data‑driven root cause analysis following world‑class practices (Lean Six Sigma, Statistical Process Control) to stabilise and improve product performance where needed.Promote the delivery of solution demonstrations and technical training to terminal teams at any time during the different stages of product life cycle either because of product deployment, product iteration, features implementation, etc. This includes reviewing product training materials and making sure they are according to the scope and specific product requirements, aiming to improve the adoption of the product at terminal level.Create, maintain and continuously improve all relevant product documentation, policies, and technical standards. This includes collecting lessons learned during the different product management stages, creation and continuous improvement of vendor (OEM) product manuals, retrofitting guides, support procedures, and QA/test documentation.Following the strategy to create products that are modular, scalable, agnostic, fast to deploy and easy to integrate, participate in the creation of product development roadmaps, design, build and test of prototypes and proof of concepts all the way from ideation, creation of minimum viable products and productisation.Ensure systems performance monitoring, lead optimisation efforts, and conduct technical gap analyses.Perform risk assessments, manage change control, and ensure comprehensive documentation is maintained.Shared responsibilities:Product performance and roadmap delivery (with PA Leads)Budget compliance (with PA Leads)Oversee and support of QA/test cases (OT PD&M/Terminal/Tech)Support and contribute to new products documentation, requirements and deployment documentation (with PA Leads)Application of IT and OT standards (with Tech)Regulatory compliance and audits (with PA Leads)Change management and product adoption (AD/OT PM&D /Terminal/Operations function)End users training (Terminal)Level 3 Support (with rest PA Leads & GLASS)Critical Qualifications/Skills/Experience:EducationBachelor’s degree in engineering, IT, Supply Chain, Business, or related field.Maritime operations bachelorette or equivalent ▪ Product management certification.ExperienceMinimum 2 years of experience in product management, as coordinator or business analyst in technology and/or operations, preferably in working with automation and/or in the transport and logistics sector.Experience in a real‑time operating/industrial environment (logistics, shipping, etc).To be familiar with testing processes and troubleshooting (FAT/LAB/SIT/SAT/UAT).Strong understanding of port equipment, automated systems and controls, and/or related industrial infrastructures architecture and/or port automation technologies.Design, systems, strategical and critical thinking, requirements and stakeholders’ coordination, business analysis, product optimisation.Analytical and problem‑solving mindset.SkillsTeam player, capable of motivating peers and reports to achieve success.Excellent oral and written communication skills in English.Persuasive, being able to influence colleagues and vendors to reach the functional or project goals.Driven, self‑motivating, result oriented.High discipline – following through on actions and ensuring necessary documentation.Systematic approach.High quality awareness and ability to work with constant care.Sensitive to cultural diversity and experience in a multicultural environment, regarding colleagues, employees of vendors and other stakeholders.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .#J-18808-Ljbffr