SAP Operations Manager

Why Choose TD SYNNEX | Digital Organization: As a Fortune 500 global corporation , operating in over 100 countries, TD SYNNEX values its diverse workforce of 22,000 employees. As the biggest IT distributor in the world, our mission is to provide top-notch technology solutions, empowering businesses and individuals to navigate the digital world safely and efficiently. Role Overview The SAP Operations Manager leads day-to-day SAP operational support at TD SYNNEX. This role manages a team of internal staff plus external providers, focusing on operational stability, troubleshooting, and service delivery. It is a leadership role with strong people, vendor, and process management responsibilities. Key Responsibilities People & Vendor Leadership Lead and support a team of SAP operations specialists and external contractors Manage capacity, performance, and daily priorities across multiple operational streams Act as escalation point for operational issues and service disruptions Manage service providers and ensure delivery against SLAs SAP Operations (Day-to-Day Support) Oversee daily SAP operational support across DEV, QAS, and PRD environments Ensure system stability, availability, and smooth business operations Coordinate incident resolution and recurring issue prevention Monitor KPIs and service quality Batch Scheduling & Transport Control Oversee batch job scheduling using Redwood (or similar tools) Coordinate and control SAP transport releases across environments Ensure structured change execution in collaboration with development teams Data Archiving & Process Improvement Coordinate SAP data archiving activities with external providers Ensure compliance with data retention and operational standards Drive operational improvements, automation, and simplification Stakeholder & Strategy Alignment Work closely with IT Operations leadership and cross-functional teams Communicate operational risks, priorities, and improvements clearly Contribute to planning, cost control, and operational roadmap discussions Experience & Profile Required Strong people management experience in IT operations Proven background in operational support, troubleshooting, and service delivery Vendor management and stakeholder communication skills Ability to operate autonomously and make pragmatic decisions Fluent English Nice to Have Exposure to SAP environments (ECC / S4) in an operational context Experience with workload automation tools (Redwood, Control‑M, etc.) Familiarity with ITIL processes Experience coordinating transports or archiving activities What We Offer We provide competitive compensation with annual salary reviews. We value continuous learning and provide a clear progression plan. Hybrid work (2-3 days at the office per week) We provide comprehensive benefits including life insurance, paid leave, retirement plans, and more. Certified Workplace Excellence: Work in a certified Great Place to Work . Key Skills At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. What’s In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization: Network with other new co‑workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for #J-18808-Ljbffr