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Technical Support Assistant

hace 3 semanas

Madrid, Madrid, España Startup Resources A tiempo completo
We're hiring a Technical Support Specialist to join a growing team at a leading international software company. This is a fantastic opportunity to build your technical career in a collaborative, multilingual environment supporting clients across Europe. Be the first line of support for technical issues via Zoho Desk, Jira, or similar platforms

Troubleshoot Level 1 incidents across OS, web, networking, and database layers

Deliver an excellent support experience in Spanish, English, and German

1–2 years in a similar technical support role

~ Familiarity with systems like Windows/macOS/Linux, basic SQL, and VPN/networking

~ Native/advanced Spanish, fluent English and German required

Bonus if you speak French or Italian or have experience with Zendesk, Jira, or Zoho.