Customer Service Specialist
hace 4 días
Overview Join our dynamic team at Imperial Brands PLC , where we are committed to delivering exceptional customer service and satisfaction. We are seeking a motivated and detail-oriented Customer Service Specialist to support our Customer Service Manager and ensure seamless customer processes. Contract: This role is offered on an indefinite contract basis and is intended to cover an 18-month secondment within the team. Location: Las Palmas de Gran Canaria, HybridPrincipal Accountabilities Data Management : Prepare and manage customer service data across all digital platforms and ERPs.Order Processing : Check customer orders, pricing, rebates, and RSKU allocation to ensure accurate product delivery.Execution : Handle delivery notes, invoicing, and monthly closing tasks for local plants.Complaint Resolution : Receive, track, and resolve customer complaints, coordinating with other departments as needed.Collaboration : Work closely with Customer Service in the HUB and E2E Cluster Logistics, and support stock obsolescence management with Sales.Skills and Experience Relevant experience in Supply Chain and/or Customer Service related roles.Strong collaboration and interpersonal skills.Proficient in Excel, SAP/APO, and Power BI.Fluency in English and Spanish.Ability to work between interfaces and manage processes effectively.Driven, proactive, accountable, decisive, and focused.What We Offer In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and further benefits as well inspiring places to work and collaborate with purpose. Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.Everyone Belongs Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at to let us know if we can provide support in helping you complete an application and/or attend an interview.About Us We\'re a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all. Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.As a matter of policy, Imperial Tobacco or its subsidiaries never requests or requires
-
Hybrid Customer Service
hace 4 días
las palmas de gran canaria, España Imperial Brands A tiempo completoA leading global FMCG company is looking for a motivated Customer Service Specialist in Las Palmas de Gran Canaria. This hybrid role involves managing customer data, processing orders, and resolving complaints. The ideal candidate will possess relevant experience in Supply Chain and Customer Service, proficiency in Excel, SAP/APO, and Power BI, and fluency...
-
Hybrid Customer Service
hace 4 días
Las Palmas de Gran Canaria, España Imperial Brands A tiempo completoA leading global FMCG company is looking for a motivated Customer Service Specialist in Las Palmas de Gran Canaria. This hybrid role involves managing customer data, processing orders, and resolving complaints. The ideal candidate will possess relevant experience in Supply Chain and Customer Service, proficiency in Excel, SAP/APO, and Power BI, and fluency...
-
Hybrid Customer Service
hace 3 días
Las Palmas de Gran Canaria, España Imperial Brands A tiempo completoA leading global FMCG company is looking for a motivated Customer Service Specialist in Las Palmas de Gran Canaria. This hybrid role involves managing customer data, processing orders, and resolving complaints. The ideal candidate will possess relevant experience in Supply Chain and Customer Service, proficiency in Excel, SAP/APO, and Power BI, and fluency...
-
Hybrid Customer Service
hace 1 semana
Las Palmas de Gran Canaria, España Imperial Brands A tiempo completoA leading global FMCG company is looking for a motivated Customer Service Specialist in Las Palmas de Gran Canaria.Es posible que un gran número de candidatos se presenten a este puesto, así que asegúrese de enviar su CV y su solicitud lo antes posible.This hybrid role involves managing customer data, processing orders, and resolving complaints.The ideal...
-
Customer Service Specialist
hace 4 días
Las Palmas de Gran Canaria, España Imperial Brands PLC A tiempo completoJoin our dynamic team at Imperial Brands PLC , where we are committed to delivering exceptional customer service and satisfaction. We are seeking a motivated and detail-oriented Customer Service Specialist to support our Customer Service Manager and ensure seamless customer processes. Contract: This role is offered on an indefinite contract basis and is...
-
Customer Service Specialist
hace 4 días
Las Palmas de Gran Canaria, España Imperial Brands PLC A tiempo completoOverview Join our dynamic team at Imperial Brands PLC , where we are committed to delivering exceptional customer service and satisfaction. We are seeking a motivated and detail-oriented Customer Service Specialist to support our Customer Service Manager and ensure seamless customer processes. Contract: This role is offered on an indefinite contract basis...
-
Customer Service Specialist
hace 5 días
las palmas de gran canaria, España Imperial Brands A tiempo completoThe Role Join our dynamic team at Imperial Brands PLC , where we are committed to delivering exceptional customer service and satisfaction. We are seeking a motivated and detail-oriented Customer Service Specialist to support our Customer Service Manager and ensure seamless customer processes. Contract:This role is offered on an indefinite contract basis and...
-
Customer Service Specialist
hace 3 días
Las Palmas de Gran Canaria, España Imperial Brands A tiempo completoThe Role Join our dynamic team at Imperial Brands PLC, where we are committed to delivering exceptional customer service and satisfaction. We are seeking a motivated and detail-oriented Customer Service Specialist to support our Customer Service Manager and ensure seamless customer processes. Contract:This role is offered on an indefinite contract basis...
-
Customer service specialist
hace 18 horas
Las Palmas de Gran Canaria, España ADV Alternativas A tiempo completoPara reforzar nuestro equipo, estamos buscando 2 personas para el área de Customer Service, con conocimiento obligatorio de italiano y español, para trabajar de forma presencial en Las Palmas de Gran Canaria.Ubicación Las Palmas de Gran Canaria HorarioLunes a viernes08:00 – 17:00, con pausaFunciones principalesAtención al cliente a través...
-
Bilingual Customer Service
hace 4 días
Las Palmas de Gran Canaria, España Imperial Brands PLC A tiempo completoA leading global FMCG company is seeking a motivated Customer Service Specialist in Las Palmas de Gran Canaria. This role is crucial for ensuring efficient customer processes through data management, order processing, and complaint resolution. Strong collaboration skills and proficiency in Excel, SAP/APO, and Power BI are essential. Candidates must be fluent...
