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IT Area Lead Tech Services

hace 2 días

madrid, España ING A tiempo completo

IT Area Lead Tech Services – Overview We are looking for a talented and enthusiastic IT Area Lead to join our CIO Leadership Team as part of the Cloud &Tech Tribe. Your mission will be to lead the vision and strategy for IT Risk Operations and Lifecycle Management to deliver secure resilient and efficient technology services at scale. Drive simplification and automation across processes reducing complexity for tribes and enabling operational excellence. Act as a strategic leader fostering collaboration innovation and craftsmanship while aligning technology initiatives with business priorities and global standards.

Key Responsibilities

(English) Driving IT Risk Operations and Lifecycle Management Strategy: Define and execute a clear vision and strategy for IT risk ops and lifecycle management of business applications ensuring compliance and efficiency at scale across the organization. Establish governance and control frameworks that proactively guarantee risk compliance management of IT operations and lifecycle management cycle. Monitor and continuously improve operational KPIs to deliver efficient and quality services. Enable Efficiency at Scale: Design and promote scalable operational models that leverage automation tooling and best practices to minimize manual interventions and human error.

Drive simplification and standardization of processes across squads and tribes ensuring consistency and alignment with global Tech strategy. Identify tech activities that can be offloaded from the Tribes reducing their cognitive load and creating efficiency through centralization. Foster collaboration with Tribes Architecture and Security teams to ensure solutions are robust compliant and future‑proof. Leadership and Culture: Act as a role model for Orange Behaviors promoting collaboration transparency and continuous improvement.

Mentor and develop Chapter Leads and engineers ensuring high craftsmanship and readiness for evolving technology landscapes. Champion a culture of operational excellence within the tribe and across IT domains. Strategic Alignment and Cross‑Collaboration: Collaborate with Tech Retail and COO leadership to align Tech strategies with business priorities and transformation objectives. Participate and lead in the CIO MT Extended challenges to drive the Tech Strategy with excellence.

Establish a strategic and executive alignment with ING Hubs to ensure success and excellence of entrusted services. Vendor Management: Define sourcing strategies for IT services that are scalable and bring the best return on investment. Fit for purpose sourcing of IT goods (procurement) and services (contracting/consulting) to accommodate business demands and/or expansion.

Responsabilidades

clave (Español) Impulsar la estrategia de IT Risk Operaciones y Gestión del Ciclo de Vida: Definir y ejecutar una visión y estrategia claras para IT Risk Operaciones y gestión del ciclo de vida de aplicaciones de negocio garantizando el cumplimiento normativo y la eficiencia a gran escala en toda la organización. Establecer marcos de gobernanza y control que aseguren proactivamente el cumplimiento de riesgos la gestión de operaciones IT y del ciclo de vida. Monitorizar y mejorar continuamente los KPIs operativos para ofrecer servicios eficientes y de calidad. Habilitar la eficiencia a gran escala: Diseñar y promover modelos operativos escalables que aprovechen la automatización herramientas y buenas prácticas para minimizar intervenciones manuales y errores humanos.

Impulsar la simplificación y estandarización de procesos en squads y tribes asegurando consistencia y alineación con la estrategia global de Tech. Identificar actividades tecnológicas que puedan centralizarse reduciendo la carga cognitiva de los tribes y creando eficiencia mediante la centralización. Fomentar la colaboración con equipos de Arquitectura y Seguridad para garantizar soluciones robustas seguras y preparadas para el futuro. Liderazgo y cultura: Actuar como referente de los Orange Behaviors promoviendo la colaboración la transparencia y la mejora continua.

Acompañar y desarrollar a Chapter Leads y personas ingenieras asegurando altos niveles de excelencia técnica y preparación para entornos tecnológicos en evolución. Impulsar una cultura de excelencia operativa dentro del tribe y en todos los dominios de IT. Alineación estratégica y colaboración transversal: Colaborar con liderazgo de Tech Retail y COO para alinear estrategias tecnológicas con prioridades de negocio y objetivos de transformación. Participar y liderar en los retos del CIO MT Extended para impulsar la estrategia tecnológica con excelencia.

Establecer una alineación estratégica y ejecutiva con los ING Hubs para garantizar el éxito y la excelencia de los servicios asignados. Gestión de proveedores: Definir estrategias de aprovisionamiento para servicios IT que sean escalables y ofrezcan el mejor retorno de inversión. Seleccionar de forma adecuada bienes y servicios IT (compras contratación/consultoría) para responder a las demandas del negocio y/o expansión.

Qualifications

and Experience (English) IT education background Solid engineering background Strong negotiation and communication skills stakeholder management Knowledge of market trends in IT processes solutions & coding languages Experience in developing and implementing IT Services Experience in an Agile organisation Experience in functional management (output management) Experience with strategic assignments and major changes Excellent analytical skills data driven decision making Excellent level of English Being inspiring and exude energy and passion Having the ability to display style flexibility to teams and adapt plan approach and behavior to the different needs and situations Calificaciones y experiencia (Español) Formación en IT. Sólida experiencia en ingeniería. Habilidades de negociación y comunicación gestión de personas interesadas (stakeholders). Conocimiento de tendencias del mercado en procesos IT soluciones y lenguajes de programación.

Experiencia en desarrollo e implementación de servicios IT. Experiencia en organizaciones ágiles. Experiencia en gestión funcional (gestión por resultados). Experiencia en asignaciones estratégicas y grandes cambios.

Excelentes habilidades analíticas y toma de decisiones basada en datos. Nivel excelente de inglés. Capacidad para inspirar y transmitir energía y pasión. Flexibilidad para adaptar estilo planes y comportamiento a diferentes necesidades y situaciones.

Benefits

(English) Flexible schedule and 100% flexible e‑working. Restaurant card. Life insurance. Health insurance.

Flexible remuneration. Free company shuttle. Banking benefits. More health more sports.

Beneficios

(Español) Modelo flexible de trabajo remoto. Tarjeta restaurante. Seguro de vida. Seguro de salud.

Retribución flexible. Lanzadera gratuita.

Beneficios

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